Results for “customer-reviews”

7 skills

Expert SOC 2 compliance assistant covering all five Trust Services Criteria (Security/CC, Availability/A, Confidentiality/C, Processing Integrity/PI, Privacy/P). Use this skill whenever a user mentions SOC 2, Trust Services Criteria, SOC 2 Type 1 or Type 2, audit readiness, compliance gaps, control documentation, evidence collection, vendor risk questionnaires, or anything related to AICPA service organization controls. Trigger even for adjacent topics like "we need to get audited", "a customer asked for our security report", "writing an information security policy", or "preparing for an audit". Covers gap analysis, policy writing, control documentation, audit evidence preparation, and vendor risk reviews for organizations at any maturity level — from first-time startups to seasoned compliance teams.

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Onboarding Audit

Score the experience a new customer actually has, not just whether they activated. Grades the first 90 days on the moments that make someone feel taken care of, finds where the welcome goes cold, and hands back a scored audit with the specific fixes. Built for any post-sale team, customizable to your product and lifecycle. Trigger on "audit my onboarding", "score our onboarding experience", "why do new customers churn early", "grade our first 90 days", "where does onboarding go cold", "is our welcome any good", or any onboarding-quality question.

hoangnguyen0403

Review a ticket or PR through focused specialist lenses: scope, architecture, security, tests, AC coverage, and PR metadata.

Cx Dispute Quality

Use to audit how payment disputes, chargebacks and unrecognised-transaction claims are handled against scheme deadlines and evidence standards. Trigger for "audit our dispute handling", "chargeback quality review", "are we meeting scheme deadlines", unrecognised transaction claims, provisional credit decisions, or a customer complaining their dispute was rejected unfairly.

Cx Redress Consistency

Use to audit whether similar customers with similar failures received similar redress, and to find variation that could not be defended. Trigger for "are our refunds consistent", "do we compensate similar cases the same way", "audit our goodwill decisions", redress fairness review, customers who escalate getting more, or a complaint that someone else was treated better.

Personal finance review skill for individuals who want to understand their spending, budgets, and financial patterns. Use whenever the user wants to analyze expenses, categorize spending, review a budget, build a budget from scratch, analyze debt, audit subscriptions, understand their savings rate, or track progress toward a financial goal. Triggers: "help me review my spending", "here are my expenses", "can you look at my budget", "help me build a budget", "I want to understand where my money goes", "categorize these transactions", "help me pay off my debt", "audit my subscriptions", "am I saving enough", "am I on track for my goal", "analyze my finances", or any time the user shares financial data (even raw or messy) and wants insight. Does NOT provide investment, tax, or financial planning advice — helps users understand their own data. Trigger proactively when the user pastes transactions, expenses, or any money-related data, even without an explicit request for analysis.

Reviews code, diffs, or PRs for correctness, regressions, security, architecture, maintainability, and test gaps.