Results for “customer-value”

5 skills

theycallmeholla

what-would-bezos-do

Mine a codebase or product for underexploited assets — capabilities, infrastructure, data, integrations, and workflows built for one narrow purpose that could produce far more value. Finds platform primitives hiding inside features, internal tooling that could serve customers, and data accumulated but never leveraged. Produces an evidence-gated report (max 5 opportunities, mandatory kill list, one forced answer) plus a wwbd_packet JSON. Use whenever the user says "WWBD", "what would Bezos do", "what are we sitting on", "what did we accidentally build", "what could this become", "find opportunities in this repo", "what are we underexploiting", "is there a product hiding in here", or wants to know if existing infrastructure has a bigger economic surface than it currently serves. Trigger on casual phrasings too ("anything valuable buried in this codebase?"). Analyzes what EXISTS — missing features go to gap-scan, broken code to code-audit, confusing flows to ux-audit, weak persuasion to conversion-audit.

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onboarding-audit

Score the experience a new customer actually has, not just whether they activated. Grades the first 90 days on the moments that make someone feel taken care of, finds where the welcome goes cold, and hands back a scored audit with the specific fixes. Built for any post-sale team, customizable to your product and lifecycle. Trigger on "audit my onboarding", "score our onboarding experience", "why do new customers churn early", "grade our first 90 days", "where does onboarding go cold", "is our welcome any good", or any onboarding-quality question.

cx-vulnerability-detection

Use to identify signals of customer vulnerability in support conversations and audit whether they were recognised and acted on. Trigger for "identify vulnerable customers", "did we spot the vulnerability signals", "customers in financial difficulty", bereavement or health disclosures in support, vulnerable customer handling audits, or designing vulnerability recognition for a support team.

cx-customer-health-score

Use to design or audit the support contribution to a customer health score, so the score predicts something instead of averaging weakly-related signals into a colour. Trigger for "build a customer health score", "add support signal to health scoring", "our health scores don't predict churn", red/amber/green account scoring, or a health score nobody trusts.

When the user wants help with pricing decisions, packaging, or monetization strategy. Also use when the user mentions 'pricing,' 'pricing tiers,' 'freemium,' 'free trial,' 'packaging,' 'price increase,' 'value metric,' 'Van Westendorp,' 'willingness to pay,' 'monetization,' 'how much should I charge,' 'my pricing is wrong,' 'pricing page,' 'annual vs monthly,' 'per seat pricing,' 'should I offer a free plan,' 'pricing page teardown,' 'pricing page audit,' 'is my pricing page AI-readable,' or 'can AI read my pricing.' Use this whenever someone is figuring out what to charge, how to structure their plans, or wants to audit a pricing page (for humans and for the AI agents that shortlist tools). For in-app upgrade screens, see paywalls. For offer construction (bonuses, guarantees, value framing, naming) on services/courses/coaching/high-ticket B2B, see offers.