Plugins

1 plugin

Product Launch GTM

Identify beachhead segment, create go-to-market strategy, and execute launch to acquire first customers.

8 skills · plugin

Results for “customers”

6 skills

Cx Vulnerability Detection

Use to identify signals of customer vulnerability in support conversations and audit whether they were recognised and acted on. Trigger for "identify vulnerable customers", "did we spot the vulnerability signals", "customers in financial difficulty", bereavement or health disclosures in support, vulnerable customer handling audits, or designing vulnerability recognition for a support team.

Cx Redress Consistency

Use to audit whether similar customers with similar failures received similar redress, and to find variation that could not be defended. Trigger for "are our refunds consistent", "do we compensate similar cases the same way", "audit our goodwill decisions", redress fairness review, customers who escalate getting more, or a complaint that someone else was treated better.

Cx AI Disclosure

Use to design and audit how customers are told they are interacting with AI, or that AI was involved in a decision about them, and to evidence that it happened. Trigger for "do we tell customers it's a bot", "AI disclosure requirements", "should the bot say it's not human", "customer asked if they were talking to a person", AI transparency obligations, or evidencing that an AI-assisted decision was explained.

More results

Cx Collections Conduct

Use to audit arrears, collections and financial-difficulty conversations for fair treatment — forbearance offered, pressure absent, vulnerability recognised. Trigger for "audit our collections calls", "are we treating customers in arrears fairly", "did we offer forbearance", financial difficulty handling, payment plan conversations, or a complaint about collections conduct.

Onboarding Audit

Score the experience a new customer actually has, not just whether they activated. Grades the first 90 days on the moments that make someone feel taken care of, finds where the welcome goes cold, and hands back a scored audit with the specific fixes. Built for any post-sale team, customizable to your product and lifecycle. Trigger on "audit my onboarding", "score our onboarding experience", "why do new customers churn early", "grade our first 90 days", "where does onboarding go cold", "is our welcome any good", or any onboarding-quality question.

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What Would Bezos Do

Mine a codebase or product for underexploited assets — capabilities, infrastructure, data, integrations, and workflows built for one narrow purpose that could produce far more value. Finds platform primitives hiding inside features, internal tooling that could serve customers, and data accumulated but never leveraged. Produces an evidence-gated report (max 5 opportunities, mandatory kill list, one forced answer) plus a wwbd_packet JSON. Use whenever the user says "WWBD", "what would Bezos do", "what are we sitting on", "what did we accidentally build", "what could this become", "find opportunities in this repo", "what are we underexploiting", "is there a product hiding in here", or wants to know if existing infrastructure has a bigger economic surface than it currently serves. Trigger on casual phrasings too ("anything valuable buried in this codebase?"). Analyzes what EXISTS — missing features go to gap-scan, broken code to code-audit, confusing flows to ux-audit, weak persuasion to conversion-audit.