Results for “flex-queue”
2 skillsCx Routing Audit
Use to find where support routing is failing — misrouted contacts, reassignment chains, unassigned work, and queues nobody owns. Trigger for "why do tickets bounce between teams", "are we routing correctly", "tickets sitting unassigned", "how many tickets get reassigned", ticket ping-pong, or reviewing routing rules and queue design.
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Chat UI Audit
Audits and iteratively fixes chat-based AI user interfaces against production best practices drawn from Claude, ChatGPT, and modern conversational AI, covering layout, rendering, input, responsiveness, scrolling, streaming, and accessibility.
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