Results for “framingham-score”

Use to measure customer effort from behavioural signals instead of CES surveys, and to audit whether a composite effort score is honest. Trigger for "customer effort score", "behavioural CES", effort without survey, repeat contacts and channel switches, transfers and reopens, or "our CES doesn't match operational data".

Defamiliarization audit for empirical output. Systematically interrogates every feature of a figure, table, or set of results — not just the main finding. Named for Jason Fletcher, who asked about the spike at t=1 when everyone else was looking at t=2. Use when you have output and are about to interpret or report it.