Results for “sentiment-classification”
2 skillsCx Complaint Classification
Use to design or audit complaint identification and classification in customer support, especially in regulated sectors. Trigger for "are we identifying complaints correctly", "complaint detection", regulatory complaint definition, FCA or CFPB complaint handling, vulnerable customer identification, root cause categorisation for complaints, or building an AI classifier for complaints.
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Audit Code Quality
Detect and fix repo-wide anti-patterns and consistency drift (naming, organisation, repeated smells). Use when "code smell", "anti-pattern", "technical debt", or "standardize the codebase". This PR/diff review → audit-code-review.
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