Results for “sparse-checkout”

Use to measure customer effort from behavioural signals instead of CES surveys, and to audit whether a composite effort score is honest. Trigger for "customer effort score", "behavioural CES", effort without survey, repeat contacts and channel switches, transfers and reopens, or "our CES doesn't match operational data".

Audit a codebase for silent failures, swallowed exceptions, and observability gaps across Sentry and Langfuse, then produce a phased fix plan. Use when the user says "errors aren't showing in Sentry", "things fail silently", "empty catch blocks", "add error handling", "check my Langfuse tracing", or is hardening.

Use to audit canned responses, macros, templates and saved replies for staleness, contradictions, overuse and gaps. Trigger for "audit our macros", "are our canned responses up to date", "which templates do agents actually use", macro sprawl, template cleanup, conflicting saved replies, or before migrating macros to a new helpdesk.

Use to design or audit the support contribution to a customer health score, so the score predicts something instead of averaging weakly-related signals into a colour. Trigger for "build a customer health score", "add support signal to health scoring", "our health scores don't predict churn", red/amber/green account scoring, or a health score nobody trusts.

Scan a codebase, live app, or site and find the features that obviously should exist but don't — missing exports, bulk actions, search/filter, undo, history, notifications, dead-end workflows, data collected but never surfaced, backend endpoints with no UI, and half-built features that stopped partway. Produces an evidence-backed, ranked punch list (top 10 max) with a portable gap_packet JSON. Use whenever the user asks "what features are missing", "what's this app lacking", "find gaps", "run gap-scan", "feature audit", or wants proposal ammo from a prospect's app. Also use it to recheck an existing gap_packet — "what's left to do", "recheck the gaps", "what got built since" — re-verifying findings against current code and marking stale ones superseded. Flags ABSENCE only — broken code goes to code-audit, confusing flows to ux-audit, weak persuasion to conversion-audit, underexploited assets to a WWBD-style analysis. If something exists but is bad, it's not a gap — hand it off.