Results for “customer-retention”

Diagnose and fix retention problems using the Fogg Behavior Model (B=MAP), covering motivation, ability, prompts, and tiny habits.

Improves user onboarding and activation by defining the aha moment, designing effective onboarding flows, and building engagement loops to boost retention.

Optimize post-signup onboarding, user activation, first-run experience, and time-to-value with actionable audits and flow designs.

Map customer journeys from awareness to advocacy by visualizing touchpoints, identifying drop-off points, analyzing channel interactions, and optimizing the end-to-end experience.

Build a weekly cadence of customer touchpoints using Opportunity Solution Trees, assumption mapping, and interview snapshots to keep product decisions grounded in evidence.

Design, launch, or optimize referral and affiliate programs with mechanics, incentives, triggers, and measurement.