Results for “customer-support”

3 skills

cx-accessibility-review

Use to audit whether customer support is reachable for people with access needs — channels, hours, authentication barriers, CAPTCHA, voice-only paths, and alternate formats. Trigger for "support accessibility audit", "can customers with disabilities reach us", CAPTCHA on contact form, voice-only support, alternate format requests, or accessibility checklist for CX.

More results

cx-channel-strategy

Use to decide which support channels to offer, add, or retire, and to audit channel mix against accessibility obligations and cost to serve. Trigger for "should we add chat", "which channels should we offer", channel strategy, cost to serve by channel, accessibility requirements for support, opening a new contact route, or retiring phone or email.

ecommerce-reviews

Extract customer reviews from e-commerce product pages, returning reviewer name, rating, date, title, body, verified purchase status, and helpful votes. Supports Amazon, WooCommerce, Shopify, and generic sites with pagination.