Packs

3 packs

Customer Journey Mapping

Map the end-to-end customer journey, identify friction points, and uncover improvement opportunities.

5 skills · pack

Customer Journey Map

Install this pack to create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities.

4 skills · pack

Design Research

User research skills for designers: personas, empathy maps, journey maps, interview scripts, usability testing, and card sorting.

12 skills · pack

Results for “journey-map”

2 skills

Create OR review a wireflow — the artifact BETWEEN user journeys and wireframes. It maps whole journeys into swimlane flows with high-level navigation (screens, decisions, system/agent steps) while keeping Jobs-To-Be-Done at the core, WITHOUT deep UI. Use whenever the user wants to "map the flows", "make/build a wireflow", turn journeys / JTBDs / a spec / a live prototype into flows, or put every journey on one board against shared owner lanes — even if they never say "wireflow". ALSO use it to REVIEW or critique an existing wireflow (image, FigJam, or description). In the A-Team pipeline this is a definition-phase skill: output lands in docs/features/<slug>/briefs/wireflow/ with jobs consumed by id from docs/product/jtbd/; pipeline mode derives the method decisions and highlights the riskiest at the gate, standalone mode runs the full grill. CREATE generates verified SVG/HTML (self-checked by rendering and Reading its output) in a horizontal per-journey OR shared-matrix layout, and can rebuild in FigJam. Do

More results

experience-impact-modeler

Use `analysis-agent` to map user-flow, interaction-state, accessibility, content, and recovery impact when experience behavior changes. Skip backend-only work with no experience effect and question-only requests.