Internal BizOps domain. v2.8.0 ships 7 skills: orchestrator + process-mapper (BPMN/bottleneck/cycle-time, Lean+TOC) + vendor-management (scorecard+SLA+3rd-party risk, NIST SP 800-161/ISO 27036) + capacity-planner (Erlang-C queueing math for ops teams, NOT engineering) + internal-comms (ADKAR+Kotter 8-step, NOT marketing) + knowledge-ops (SOP+runbook+KB hygiene with 5W2H, context: fork) + procureme