Results for “customer-success”

Turn "they bought it but nobody uses it" into a plan to fix it. Reads what is unused inside an account, picks the one habit to build next, and writes the enablement plan that gets there. Built for B2B customer success teams, customizable to your product and your onboarding. Trigger on "drive adoption", "which features are unused", "why aren't they using it", "seats sitting idle", "build an enablement plan", or any account-adoption diagnostic.

Turn an at-risk account into a churn-save play. It diagnoses the real reason behind the risk (not the stated one), lays out the commercial and non-commercial levers you can pull, and builds a multi-touch save sequence with owners and dates. Built for B2B customer success teams, customizable to your CRM and product analytics. Trigger on "this account is going to churn", "build a save play", "why are they leaving", "at-risk renewal", "how do I keep this account", or any retention rescue.

Translates stakeholder feature requests into validated outcome statements before any work is committed. Use this skill — proactively and without waiting to be asked — whenever a stakeholder, exec, or customer arrives with a pre-packaged solution: "we need a dashboard", "add a Slack notification", "build an export feature", "create a report", "let's add a filter", "can we just add X". Also triggers for: "how do I push back on this request", "what outcome does this feature solve", "outcome vs output", "outcomes not features", "what are we really trying to achieve", "we're being a feature factory", "I need to reframe this as a problem", "the stakeholder is pushing a specific solution", "discovery before delivery", "assumption testing", "translate this request into an outcome", "ship outcomes not features". Runs the 'One Framework. Four Questions.' protocol (Liatti + Cagan + Torres): Behavior Change → Assumption Test → Cheapest Test → Success Metric. Produces an Outcome Brief with embedded AI prompts ready to pas