Results for “support”

Use to check that required disclosures, consents and notices were actually given in support conversations — the right wording, at the right point, through a channel the customer could act on. Trigger for "did we give the required disclosure", "are we capturing consent properly", "recording notification audit", "check our mandatory notices", disclosure compliance, or a complaint that a customer was not told something.

Use to review how an outsourcer, BPO or vendor handles your customer data and meets your conduct obligations, using evidence from the work rather than from their questionnaire answers. Trigger for "review our BPO's data handling", "vendor risk assessment for our outsourcer", "are our partners compliant", third-party oversight, outsourcing due diligence, or a supplier audit of a support vendor.

Use to measure how long new support agents take to reach proficiency and where their ramp stalls, so training and nesting can be targeted. Trigger for "how long until new hires are productive", "time to proficiency", "how is the new cohort doing", nesting or ramp design, comparing training cohorts, or a new hire being assessed before they have had time to ramp.

Convert various file formats (PDF, Office documents, images, audio, web content, structured data) to Markdown optimized for LLM processing. Use when converting documents to markdown, extracting text from PDFs/Office files, transcribing audio, performing OCR on images, extracting YouTube transcripts, or processing batches of files. Supports 20+ formats including DOCX, XLSX, PPTX, PDF, HTML, EPUB, CSV, JSON, images with OCR, and audio with transcription.

Draft a structured grant proposal from research ideas and literature. Supports KAKENHI (Japan), NSF (US), NSFC (China, including 面上/青年/优青/杰青/海外优青/重点), ERC (EU), DFG (Germany), SNSF (Switzerland), ARC (Australia), NWO (Netherlands), and generic formats. Use when user says "write grant", "grant proposal", "申請書", "write KAKENHI", "科研費", "基金申请", "写基金", "NSF proposal", or wants to turn research ideas into a funding application.

This skill should be used when the user wants to implement features or fix bugs using test-driven development. Enforces the RED-GREEN-REFACTOR cycle with vertical slicing, context isolation between test writing and implementation, human checkpoints, and auto-test feedback loops. Uses multi-agent orchestration with the Task tool for architecturally enforced context isolation. Supports Jest, Vitest, pytest, Go test, cargo test, PHPUnit, and RSpec.

Comprehensive toolkit for protein language models including ESM3 (generative multimodal protein design across sequence, structure, and function) and ESM C (efficient protein embeddings and representations). Use this skill when working with protein sequences, structures, or function prediction; designing novel proteins; generating protein embeddings; performing inverse folding; or conducting protein engineering tasks. Supports both local model usage and cloud-based Forge API for scalable inference.

Use to prove that a support process, policy or script change actually took effect — when, for whom, and whether behaviour followed — rather than that it was approved. Trigger for "prove we made that change", "when did this policy actually change", "did the team adopt the new process", evidencing remediation, "we told everyone" claims, or a change that was signed off and never landed.

Use to design a safe pipeline that writes derived attributes back into a helpdesk — risk scores, segments, health flags — without corrupting agent workflows or creating an unexplainable feedback loop. Trigger for "push scores back into Zendesk", "sync warehouse attributes to the helpdesk", "write our churn risk onto the ticket", reverse ETL for support, or an automation that started firing on a synced field.

Text-to-speech conversion using node-edge-tts npm package for generating audio from text. Supports multiple voices, languages, speed adjustment, pitch control, and subtitle generation. Use when: (1) User requests audio/voice output with the "tts" trigger or keyword. (2) Content needs to be spoken rather than read (multitasking, accessibility, driving, cooking). (3) User wants a specific voice, speed, pitch, or format for TTS output.

Shorthand-first response compression that cuts ~40% of response tokens while preserving technical precision and exact literals. Use when the user says "steno mode", "shorthand mode", "compressed responses", "token reduction", "brief structured output", or invokes /steno. Supports four compression levels: lite, brief, court, machine. Do not trigger for requests needing polished prose such as onboarding/tutorial content, stakeholder or customer-facing copy, or teaching-focused explanations.

Text-to-speech conversion using node-edge-tts npm package for generating audio from text. Supports multiple voices, languages, speed adjustment, pitch control, and subtitle generation. Use when: (1) User requests audio/voice output with the "tts" trigger or keyword. (2) Content needs to be spoken rather than read (multitasking, accessibility, driving, cooking). (3) User wants a specific voice, speed, pitch, or format for TTS output.

Runs a deep-research query on Google Gemini's deep-research managed agent and returns a cited report. This skill should be used when the user asks to "deep research with Gemini", "run Gemini deep research", "have Antigravity research X", or wants a thorough, multi-source web research report produced by a remote Gemini agent. Invoked via "/antigravity:research". Supports a higher-effort max mode via "--max".

Multi-perspective academic paper review with dynamic reviewer personas. Simulates 5 independent reviewers (EIC + 3 peer reviewers + Devil's Advocate) with field-specific expertise. Supports full review, re-review (verification), quick assessment, methodology focus, Socratic guided, and calibration modes. Triggers on: review paper, peer review, manuscript review, referee report, review my paper, critique paper, simulate review, editorial review, calibrate reviewer, reviewer calibration, measure reviewer accuracy.

Gmail Lead Desk — standalone sales/CS Gmail skill via the AISA gateway: OAuth connect, scan unread leads, summarize threads, draft template replies (default draft-only), archive with labels. Keywords: Gmail Lead Desk, Gmail, lead desk, sales, customer support, follow-up, unread, inquiry summary, draft reply, archive, OAuth, AISA, connected account, thread_id. Use when: the user needs this workflow's domain-specific automation or guidance.

Use to assemble a fair, evidence-backed coaching pack for a support agent's one-to-one from QA evaluations and conversation history. Trigger for "prepare a coaching session for X", "what areas does X need to improve", "areas of markdown for this agent", "what coaching opportunities stand out", "build a coaching agenda from these tickets", or preparing a weekly or monthly agent review.

Use to find where support agents cross from information into regulated advice or a personal recommendation, and to design the boundary so they can still be helpful. Trigger for "are agents giving advice", "where's the line between information and advice", "should agents recommend a product", guidance versus advice boundary, agents answering "what would you do", or a complaint that an agent recommended something.

Native Gutenberg blocks without ACF — block.json, edit.js, save.js, register_block_type, @wordpress/scripts, block attributes, InnerBlocks, useBlockProps, ServerSideRender, dynamic blocks PHP render_callback, block supports, block.json apiVersion 3, block variations, block styles, block transforms, React in block editor, wp_register_block_script_handle, Vite and WordPress blocks, native block vs ACF Composer block decision, block.json editorScript viewScript, @wordpress/block-editor

Blockchain RPC and data access via Quicknode. Use when an agent needs to read onchain data (balances, token prices, transaction status, gas estimates, block data) across Base, Ethereum, Polygon, Solana, or Unichain. Supports both API key access and x402 wallet-based pay-per-request access with no account needed. Triggers on mentions of RPC, blockchain data, onchain queries, token balances, gas estimation, block number, transaction receipt, Quicknode, or x402.

TypeORM for TypeScript/JavaScript. Covers entities, repositories, and relations. Use with SQL databases. USE WHEN: user mentions "typeorm", "@Entity", "Repository", "DataSource", "QueryBuilder", "typeorm migration", asks about "decorators for database", "active record pattern", "entity relationships", "typeorm relations" DO NOT USE FOR: Prisma projects - use `prisma` skill; Drizzle - use `drizzle` skill; SQLAlchemy (Python) - use `sqlalchemy` skill; raw SQL - use `database-query` MCP; NoSQL - use `mongodb` skill; Sequelize - not supported

Install, configure, and run Hermes Agent locally on a laptop/workstation with the full intelli-verse-x wiring — LiteLLM gateway, admin-mcp, self-hosted Firecrawl, org skills, and the IX Agency desktop app. Use when someone asks "how do I get Hermes on my machine", when bootstrapping a new employee system, or when a local install is missing MCPs/tools/skills that the org supports.

Use to turn a one-off support search into a standing monitor or alert that stays useful instead of being muted within a fortnight. Trigger for "alert me when a customer mentions X", "notify the team when complaints spike", "keep watching for this", "set up a daily monitor for", turning an ad-hoc sweep into something recurring, or an existing alert nobody reads any more.

Helixa — Onchain identity, reputation, and Cred Scores for AI agents on Base. Use when an agent wants to mint an identity NFT, check its Cred Score, verify social accounts, update traits/narrative, query agent reputation data, check staking info, or search the agent directory. Supports SIWA (Sign-In With Agent) auth and x402 micropayments. Also use when asked about Helixa, AgentDNA, ERC-8004, Cred Scores, $CRED token, or agent identity.

Drafts HIPAA/HITECH-compliant Business Associate Agreements governing PHI/ePHI handling between covered entities and business associates. Covers Privacy Rule and Security Rule obligations, breach notification, subcontractor flow-downs, individual-rights support, and state-law overlays. Use when drafting or updating a BAA, negotiating vendor PHI access, or attaching HIPAA terms to a services agreement. Trigger keywords: BAA, business associate agreement, HIPAA contract, PHI vendor agreement, HITECH breach notice.

Use to plan and run peak-season support — what to freeze, pre-stage and measure daily so volume spikes do not become quality and attrition crises. Trigger for "peak season readiness", "holiday staffing plan", "Black Friday prep", freeze policy or KB changes before peak, pre-hire and ramp for surge, daily war room metrics, peak post-mortem, or when last year's peak broke SLA and attrition.

Visual UI review, browser-based design QA, and product-effectiveness critique for Nick's apps using Chromium/Playwright. Use when reviewing a live page or deploy to judge not just visual polish, but whether the interface supports clarity, trust, activation, conversion, responsiveness, and the product's strategic wedge. Best used after build/deploy to push a UI from acceptable to excellent with evidence from screenshots and browser inspection.

Interact with Obsidian vaults using the Obsidian CLI to read, create, search, and manage notes, tasks, properties, and more. Also supports plugin and theme development with commands to reload plugins, run JavaScript, capture errors, take screenshots, and inspect the DOM. Use when the user asks to interact with their Obsidian vault, manage notes, search vault content, perform vault operations from the command line, or develop and debug Obsidian plugins and themes.

Premium product design, UX direction, conversion-aware interface strategy, and trust-focused UI guidance for Nick's apps. Use when designing or refining any UI so it feels high-end, clear, trustworthy, and shaped by the product strategy rather than generic aesthetics. Best for SaaS apps, dashboards, fintech tools, admin tools, onboarding flows, landing pages, and productized web apps where design needs to support activation, trust, buyer confidence, and monetization.

Convert Markdown files to Word documents (.docx) with proper formatting, Chinese font support (FangSong for all text including headings), black font color, 1.5x line spacing, precise first-line indent (24pt), heading spacing after (1 line), no italic headings, and automatic superscript conversion for citation numbers. Use when converting .md files to .docx, creating Word documents from markdown, or when user mentions Word, DOCX, or document conversion. Requires pandoc.

Provide direct REST API access to PubMed via the NCBI E-utilities API, supporting advanced Boolean/MeSH queries, batch processing, and citation management. Use when searching biomedical literature by MeSH terms, retrieving abstracts or PMIDs in bulk, or scripting custom PubMed queries over raw HTTP/REST — for Python workflows prefer biopython (Bio.Entrez) instead, use this for direct REST work or custom API implementations. Part of the AlterLab Academic Skills suite.

Use to analyse a support backlog and find the conversations actually at risk — never-touched tickets, work stalled on your side, customers stranded with a bot, and unassigned open work. Trigger for "report on our open tickets", "daily outstanding tickets report", "how many tickets have we not responded to", "find tickets waiting on us", "customers stuck with a bot and no human", aging backlog, or a backlog that keeps growing.

Use to draw a defensible sample of support conversations for QA review, an audit or a manual analysis, so the results generalise to the population rather than to whatever was easy to pull. Trigger for "which tickets should we review", "how do we pick a sample", "is our QA sampling representative", stratified or risk-based sampling, review coverage design, or a finding based on a handful of hand-picked tickets.

AI-powered crypto trading agent, wallet API, and LLM gateway via natural language. Use when the user wants to trade crypto, check portfolio balances (with PnL and NFTs), view token prices, search tokens, transfer crypto, manage NFTs, use leverage, bet on Polymarket, deploy tokens, set up automated trading, sign and submit raw transactions, or access LLM models through the Bankr LLM gateway funded by your Bankr wallet. Supports Base, Ethereum, Polygon, Solana, and Unichain.

Lark/Feishu real-time event listening / subscribing / consuming: stream events as NDJSON via `lark-cli event consume <EventKey>` (covers IM messages/reactions/chat changes, Approval status changes, Task updates, VC meeting started/joined/ended, Minutes generated, Whiteboard updated, etc.). Use for Lark bots, real-time message processing, long-running subscribers, streaming webhook/push handlers. Supports `--max-events` / `--timeout` bounded runs and a stderr ready-marker contract — designed for AI agents running as subprocesses.

Orchestrates end-to-end autonomous AI research projects using a two-loop architecture. The inner loop runs rapid experiment iterations with clear optimization targets. The outer loop synthesizes results, identifies patterns, and steers research direction. Routes to domain-specific skills for execution, supports continuous agent operation via Claude Code /loop and OpenClaw heartbeat, and produces research presentations and papers. Use when starting a research project, running autonomous experiments, or managing a multi-hypothesis research effort.

AI Agent personality diagnosis and configuration system based on MBTI framework. Use when users want to (1) test/diagnose an Agent's personality type, (2) understand the gap between Agent's actual personality and user's desired personality, (3) generate configuration recommendations to adjust Agent behavior, (4) customize Agent's communication style, proactivity, reasoning approach, or execution patterns. Supports both free tier (quick assessment) and premium tier (full 93-question assessment with detailed diagnostics).