All Skills

Use when creating test scenarios for a skill, setting up a tests/ directory for a plugin or package, running skill tests against a subagent, or verifying whether a SKILL.md changes agent behavior

Use when working with Textual TUI widgets — looking up available components, reactive attributes, constructor parameters, or messages emitted

Use when writing Textual TUI CSS styles or checking valid CSS properties

Use when writing or editing typed Python scripts, parsing untyped input, choosing lightweight data shapes, or resolving common checker errors without project-scale type-system research.

Use when formatting, linting, or type-checking standalone Python files that are not governed by a repository toolchain. Do not use for pyproject.toml or repository-level tooling work.

Use before any Bash command that invokes Python, including Bash(python3 ...), Bash(python ...), python3 -c, python -c, Python heredocs, and temporary .py helper files. Also use whenever an agent creates a one-off Python script to inspect, transform, validate, or summarize data during a coding session, even when the user did not ask for Python or for a script.

Tighten annotations in existing Python code with a focused, low-churn workflow based on Honnibal's tighten-types skill. Use to improve changed files, remove avoidable Any, make container and return types precise, or reduce type-checker errors without broad refactoring.

Use when designing or implementing tests for TypeScript behavior, public types, compiler failures, filesystem or process boundaries, or package-consumer compatibility.

Answer detailed or normative questions about Python's type system using the complete vendored typing specification. Use for subtle assignability, generics, variance, protocols, overloads, narrowing, qualifiers, TypedDict, or checker-semantics questions that exceed everyday annotation guidance.

Design, implement, and debug Python asyncio and concurrent code with structured concurrency, bounded parallelism, cancellation safety, timeouts, cleanup, and clear error propagation. Use for async workflows, task orchestration, or choosing among concurrency models.

Use when facing multiple implementation tasks that could benefit from parallelization or when deciding between solo, parallel agent, sequential subagent, or agent team approaches

Use when tightening annotations in existing TypeScript, removing avoidable any or assertions, improving changed-file types, or reducing compiler errors without broad refactoring.

Use when configuring or maintaining a TypeScript repository, package manager, tsconfig files, linting, formatting, testing, builds, workspaces, CI, or publishing automation.

Use to find cancellation, downgrade and switching intent in support conversations, and to be honest about how much of your churn support can actually see. Trigger for "which customers are at risk of leaving", "find cancellation intent", "customers asking how to export their data", "top reasons customers asked to close their account", competitor mentions, or building a churn early-warning signal from support data.

Use to get access to Rulebase and connect an AI client to it — signing up, finding your data region, installing the Rulebase MCP server in Claude Code, Claude Desktop or Cursor, and creating an API key for the REST API. Trigger for "connect Claude to Rulebase", "install the Rulebase MCP", "set up the Rulebase connector", "create a Rulebase API key", "how do I sign up for Rulebase", "Rulebase returns 401", "no token provided", or when Rulebase tools are missing from a session.

Use when support or CS is being asked to claim a share of net revenue retention, expansion or churn reduction, to work out what can honestly be attributed and what cannot. Trigger for "how much NRR can support claim", "prove support's revenue impact", "attribute retention to CS", support ROI for a board deck, or two teams claiming the same expansion.

Use to find upgrade, seat-growth and new-use-case signals that customers give support and nobody routes anywhere. Trigger for "find upsell opportunities in support", "customers hitting plan limits", "which accounts are asking about enterprise features", expansion signals from tickets, or support-sourced pipeline.

Use to design and audit how customers are told they are interacting with AI, or that AI was involved in a decision about them, and to evidence that it happened. Trigger for "do we tell customers it's a bot", "AI disclosure requirements", "should the bot say it's not human", "customer asked if they were talking to a person", AI transparency obligations, or evidencing that an AI-assisted decision was explained.

Use to reconstruct what actually happened to one customer across every conversation, channel and handoff, for an escalation, complaint, post-mortem or goodwill decision. Trigger for "build a timeline for this customer", "what happened on this case", "summarize the back-and-forth before I decide", "when were they first told", escalation summaries, complaint investigations, or a case spanning several tickets.

Use to audit canned responses, macros, templates and saved replies for staleness, contradictions, overuse and gaps. Trigger for "audit our macros", "are our canned responses up to date", "which templates do agents actually use", macro sprawl, template cleanup, conflicting saved replies, or before migrating macros to a new helpdesk.

Use to find where support can drive adoption, referral and retention without turning into a sales channel, and to measure whether it worked. Trigger for "can support drive growth", "support-led growth programme", "should agents mention other features", advocacy and referral from support, adoption nudges in support conversations, or a support team being given a revenue target.

Use to push back-office work into Rulebase over the REST API so it can be evaluated like a conversation, with a dry-run plan, idempotent external ids and an audit log. Trigger for "send our back-office work to Rulebase", "push work items", "QA our operations team", "get case work into Rulebase", disputes or KYC queues with no customer on the line, or duplicate work items appearing after a re-run.

Use to audit how payment disputes, chargebacks and unrecognised-transaction claims are handled against scheme deadlines and evidence standards. Trigger for "audit our dispute handling", "chargeback quality review", "are we meeting scheme deadlines", unrecognised transaction claims, provisional credit decisions, or a customer complaining their dispute was rejected unfairly.

Use to measure customer effort from behavioural signals instead of CES surveys, and to audit whether a composite effort score is honest. Trigger for "customer effort score", "behavioural CES", effort without survey, repeat contacts and channel switches, transfers and reopens, or "our CES doesn't match operational data".

Use to design support queues and the skill taxonomy routing rules depend on — not as an org chart mirror, but as staffable combinations of skill, priority and channel. Trigger for "how should we structure our queues", "too many queues", "queue design", "routing taxonomy", "catch-all queue growing", overflow rules, or redesigning queue structure before changing routing rules.

Use to build an account's cumulative support record ahead of a renewal or QBR, so the review reflects the whole relationship rather than the most recent ticket. Trigger for "prepare for this renewal", "what has this account's support experience been", "which accounts are at risk before renewal", QBR preparation, account health review, or an account that renewed badly with no warning.

Use to map where support conversation data actually goes — systems, vendors, countries, AI providers — and compare it against what the privacy notice and records say. Trigger for "where does our support data go", "map our data flows", "which vendors process our conversations", cross-border transfer review, ROPA accuracy for support, or a new tool that was connected without a review.

Use to check that required disclosures, consents and notices were actually given in support conversations — the right wording, at the right point, through a channel the customer could act on. Trigger for "did we give the required disclosure", "are we capturing consent properly", "recording notification audit", "check our mandatory notices", disclosure compliance, or a complaint that a customer was not told something.

Use to find where support routing is failing — misrouted contacts, reassignment chains, unassigned work, and queues nobody owns. Trigger for "why do tickets bounce between teams", "are we routing correctly", "tickets sitting unassigned", "how many tickets get reassigned", ticket ping-pong, or reviewing routing rules and queue design.

Maps support capabilities, plans cross-training, and sizes multi-skilling against real proficiency and routing cost.

Use to design or fix a customer support survey — CSAT, NPS, or CES — and to diagnose response bias. Trigger for "design a CSAT survey", "our CSAT doesn't match reality", "should we use NPS", survey response rate, non-response bias, survey timing or scale choice, comparing satisfaction across teams or channels, or interpreting a satisfaction trend.

Use to push call recordings into Rulebase over the REST API when the phone system has no native connection, in reviewed batches with a dry-run plan, resume and audit log. Trigger for "upload calls to Rulebase", "import call recordings", "backfill our call history into Rulebase", "get XCally calls into Rulebase", "Rulebase isn't seeing our calls", or bulk-ingesting audio for QA evaluation.

Use to analyse a support backlog and find the conversations actually at risk — never-touched tickets, work stalled on your side, customers stranded with a bot, and unassigned open work. Trigger for "report on our open tickets", "daily outstanding tickets report", "how many tickets have we not responded to", "find tickets waiting on us", "customers stuck with a bot and no human", aging backlog, or a backlog that keeps growing.

Use to design support career progression with IC and lead tracks, skill gates instead of tenure alone, and paths that do not treat leaving the phones as the only promotion. Trigger for "career pathing", "progression framework for support", "IC track", "how do agents get promoted", "support ladder", "team lead vs senior agent", or fixing promotion bottlenecks and title inflation.

Use to design or audit the support contribution to a customer health score, so the score predicts something instead of averaging weakly-related signals into a colour. Trigger for "build a customer health score", "add support signal to health scoring", "our health scores don't predict churn", red/amber/green account scoring, or a health score nobody trusts.

Use to extract competitor mentions, switching language and feature-gap evidence from support conversations as an input to win/loss and product strategy. Trigger for "what competitors do customers mention", "why do customers switch away", "find feature gaps customers ask about", competitive intelligence from support, or win/loss analysis that only samples deals sales remembers.