Servicenow Safe Deployment

ServiceNow Safe Deployment

Orchestrate build → verify → promote through NowAIKit MCP tools. Use search_tools to find exact names (e.g. "update set", "run atf", "create business rule").

Workflow

1. Capture scope. Ensure an active update set: ensure_active_update_set (or create one). Confirm the target instance with get_current_instance — never assume prod.
2. Build. Create artifacts (create_business_rule, create_script_include, create_flow, create_catalog_item, …). For raw table writes, preview with dry_run: true and show the payload/diff before applying.
3. Verify. Run ATF: run_atf_suite / run_atf_test and read results (get_atf_suite_result, get_atf_failure_insight). Do not promote on failures.
4. Review the set. preview_update_set and list changes; check for collisions.
5. Promote. Move to the next environment with switch_instance, then commit_update_set / deployment tools. Confirm explicitly before any prod commit.
6. Report. Artifacts created, ATF pass/fail, update set name, and the promotion path taken.

Rules

• Scripting writes require WRITE_ENABLED=true + SCRIPTING_ENABLED=true; ATF needs ATF_ENABLED=true.
• Always dry-run writes and run ATF before promoting.
• Treat any instance that is not an explicit dev/test as production — stop and confirm.
• New development goes in scoped apps (x_vendor_app), never global.
• All writes are captured in the NowAIKit audit log.