Search Help Scout conversations and thread context before drafting support replies
Lets an MCP-compatible agent search Help Scout inboxes, customers, organizations, and full thread history so support replies start with the right account and ticket context.
Prerequisites
MCP-compatible client and Help Scout private app credentials with read access to Mailboxes, Conversations, Customers, and Organizations. Optional Docker or Claude Desktop/Claude Code plugin install.
Installation
Use the upstream install or setup path that matches your environment:
- docker run -e HELPSCOUT_APP_ID="your-app-id" \
- git clone https://github.com/drewburchfield/help-scout-mcp-server.git
- npm install && npm run build
- npm start
Requirements and caveats from upstream:
- [
Open Cowork and go to Customize > Browse plugins > Personal
Click + > Add marketplace from GitHub and enter drewburchfield/help-scout-mcp-server
Source: https://github.com/drewburchfield/help-scout-mcp-server
Extracted from upstream docs: https://raw.githubusercontent.com/drewburchfield/help-scout-mcp-server/HEAD/README.md