How do I install the Journey Map skill?

Run npx skillmds@latest add aiskillstore/journey-map in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

Is Journey Map safe to use?

This skill has not completed SkillMD's automated safety review yet. Capability flags: docs only. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Journey Map?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Journey Map free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Journey Map?

aiskillstore (@aiskillstore) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Journey Map by aiskillstore — Agent Skill

Name: Journey Map
Rating: 4.2 (5 reviews)
Author: aiskillstore

File contents

Journey Mapping Skill

Map customer journeys to understand end-to-end user experiences, identify pain points, and discover opportunities for improvement.

When to Use

Designing new features or flows
Understanding existing user paths
Identifying friction points
Planning improvements
Stakeholder communication
Onboarding design

Journey Map Components

1. User Context

Persona: Who is the user?
Goal: What are they trying to accomplish?
Trigger: What initiated this journey?
Success: How do they know they've succeeded?

2. Journey Phases

Typical phases to map:

Phase	Description
Awareness	User realizes they need something
Consideration	User evaluates options
Decision	User commits to action
Action	User completes the task
Retention	User returns or continues

3. Touchpoint Analysis

For each step, document:

Action: What the user does
Interface: What they interact with
Thought: What they're thinking
Emotion: How they feel (frustrated, confident, confused)
Pain Point: What causes friction
Opportunity: How to improve

4. Emotion Curve

Map emotional state through the journey:

Delighted  ●───────────●
Satisfied      ●───●
Neutral            ●───●
Frustrated             ●───●
Abandoned                  ●

Output Format

## Customer Journey Map: [Journey Name]

### Context
- **Persona**: [User type]
- **Goal**: [What they want to achieve]
- **Trigger**: [What started this journey]

### Journey Overview

| Phase | Step | Action | Emotion | Pain Point |
|-------|------|--------|---------|------------|
| Awareness | 1 | ... | ... | ... |

### Detailed Steps

#### Step 1: [Name]
- **User Action**: What they do
- **System Response**: What happens
- **User Thought**: "What they're thinking"
- **Emotion**: [emoji + description]
- **Pain Points**: Issues encountered
- **Opportunities**: Ways to improve

### Emotion Curve
[Visual representation]

### Key Insights
1. [Critical finding]
2. [Opportunity identified]

### Recommendations
| Priority | Improvement | Impact |
|----------|-------------|--------|
| P0 | ... | High |

Common Journeys for LogiDocs Certify

First-Time User Onboarding
Upload Supplier Certificate
Create Product Checklist
Prepare for Audit
Track Expiring Documents
Invite Team Member
Generate Compliance Report

Integration

Works best with:

ux-expert agent for journey analysis
ux-audit skill for touchpoint evaluation
Persona testing agents for validation

---name: journey-mapdescription: Create customer journey maps for user flows and workflows. Use when the user asks to "map the journey", "analyze user flow", "document the workflow", "trace the path", or needs to understand end-to-end user experiences.---# Journey Mapping SkillMap customer journeys to understand end-to-end user experiences, identify pain points, and discover opportunities for improvement.## When to Use- Designing new features or flows- Understanding existing user paths- Identifying friction points- Planning improvements- Stakeholder communication- Onboarding design## Journey Map Components### 1. User Context- **Persona**: Who is the user?- **Goal**: What are they trying to accomplish?- **Trigger**: What initiated this journey?- **Success**: How do they know they've succeeded?### 2. Journey PhasesTypical phases to map:| Phase | Description ||-------|-------------|| Awareness | User realizes they need something || Consideration | User evaluates options || Decision | User commits to action || Action | User completes the task || Retention | User returns or continues |### 3. Touchpoint AnalysisFor each step, document:- **Action**: What the user does- **Interface**: What they interact with- **Thought**: What they're thinking- **Emotion**: How they feel (frustrated, confident, confused)- **Pain Point**: What causes friction- **Opportunity**: How to improve### 4. Emotion CurveMap emotional state through the journey:```Delighted ●───────────●Satisfied ●───●Neutral ●───●Frustrated ●───●Abandoned ●```## Output Format```markdown## Customer Journey Map: [Journey Name]### Context- **Persona**: [User type]- **Goal**: [What they want to achieve]- **Trigger**: [What started this journey]### Journey Overview| Phase | Step | Action | Emotion | Pain Point ||-------|------|--------|---------|------------|| Awareness | 1 | ... | ... | ... |### Detailed Steps#### Step 1: [Name]- **User Action**: What they do- **System Response**: What happens- **User Thought**: "What they're thinking"- **Emotion**: [emoji + description]- **Pain Points**: Issues encountered- **Opportunities**: Ways to improve### Emotion Curve[Visual representation]### Key Insights1. [Critical finding]2. [Opportunity identified]### Recommendations| Priority | Improvement | Impact ||----------|-------------|--------|| P0 | ... | High |```## Common Journeys for LogiDocs Certify1. **First-Time User Onboarding**2. **Upload Supplier Certificate**3. **Create Product Checklist**4. **Prepare for Audit**5. **Track Expiring Documents**6. **Invite Team Member**7. **Generate Compliance Report**## IntegrationWorks best with:- `ux-expert` agent for journey analysis- `ux-audit` skill for touchpoint evaluation- Persona testing agents for validation

Frequently asked questions

Journey Map