Jira Service Desk

Jira Service Desk (via Apideck Proxy)

Access Jira Service Desk through Apideck's Proxy API with managed Vault auth. Apideck stores credentials, refreshes tokens, and forwards your HTTP calls to Jira Service Desk's native API — you keep using Jira Service Desk's own request and response shapes, while Apideck eliminates per-tenant credential plumbing and gives you a single auth integration shared across every Apideck connector.

Auth-only / proxy-only connector. Apideck does not map Jira Service Desk to a unified-API resource model — your code talks Jira Service Desk's own API directly through the Proxy. You still get Vault credential storage, token refresh, retries, and a consistent request envelope.

Quick facts

• Apideck serviceId: jira-service-desk
• Mode: Proxy-only (no unified API resources)
• Auth type: oauth2
• Status: beta
• Apideck setup guide: OAuth credentials
• Gotchas: page
• Jira Service Desk docs: https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/
• Homepage: https://www.atlassian.com/software/jira/service-management

When to use this skill

Activate this skill when the user wants to call Jira Service Desk via Apideck — for example, "call the Jira Service Desk API" or "fetch data from Jira Service Desk". This skill teaches the agent:

1. That Jira Service Desk routes through Apideck's Proxy API, not a unified resource API
2. The correct serviceId to pass on every call (jira-service-desk)
3. How to keep using Jira Service Desk's native request/response shapes while Apideck handles Vault auth

If you need a unified-API surface (one method shape across many vendors), see the connector skills in this catalog whose serviceId is mapped to a unified API.

Auth

• Type: OAuth 2.0
• Managed by: Apideck Vault — Apideck handles the full OAuth dance (authorization code flow, token exchange, refresh). Never ask the user for API keys or tokens directly.
• User setup: Users authorize via the Vault modal. Connection state progresses available → added → authorized → callable.
• Token refresh: automatic. Expired tokens are refreshed transparently on the next API call.

Calling Jira Service Desk via the Proxy API

Send any HTTP request to https://unify.apideck.com/proxy. Apideck looks up the user's stored Jira Service Desk credentials by x-apideck-consumer-id + x-apideck-service-id, injects them on the way out, and returns Jira Service Desk's raw response.

curl 'https://unify.apideck.com/proxy' \
  -H "Authorization: Bearer ${APIDECK_API_KEY}" \
  -H "x-apideck-app-id: ${APIDECK_APP_ID}" \
  -H "x-apideck-consumer-id: ${CONSUMER_ID}" \
  -H "x-apideck-service-id: jira-service-desk" \
  -H "x-apideck-downstream-url: <target endpoint on Jira Service Desk>" \
  -H "x-apideck-downstream-method: GET"

For POST/PATCH/PUT/DELETE, change x-apideck-downstream-method and pass the body as you would to Jira Service Desk directly. Apideck does not transform the body — it forwards bytes.

See Jira Service Desk's API docs for available endpoints.

See also

• Apideck OAuth setup guide for Jira Service Desk
• Jira Service Desk gotchas
• Apideck Proxy API reference
• apideck-rest — REST patterns including the Proxy
• apideck-best-practices — Vault, error handling, retries
• apideck-unified-api — when to use unified vs proxy
• Jira Service Desk official docs