Servicenow

ServiceNow (via Apideck Proxy)

Access ServiceNow through Apideck's Proxy API with managed Vault auth. Apideck stores credentials, refreshes tokens, and forwards your HTTP calls to ServiceNow's native API — you keep using ServiceNow's own request and response shapes, while Apideck eliminates per-tenant credential plumbing and gives you a single auth integration shared across every Apideck connector.

Auth-only / proxy-only connector. Apideck does not map ServiceNow to a unified-API resource model — your code talks ServiceNow's own API directly through the Proxy. You still get Vault credential storage, token refresh, retries, and a consistent request envelope.

Quick facts

• Apideck serviceId: servicenow
• Mode: Proxy-only (no unified API resources)
• Auth type: oauth2
• Status: beta
• Apideck setup guide: OAuth credentials · Connection guide
• Gotchas: page
• ServiceNow docs: https://developer.servicenow.com/dev.do
• Homepage: https://servicenow.com

When to use this skill

Activate this skill when the user wants to call ServiceNow via Apideck — for example, "call the ServiceNow API" or "fetch data from ServiceNow". This skill teaches the agent:

1. That ServiceNow routes through Apideck's Proxy API, not a unified resource API
2. The correct serviceId to pass on every call (servicenow)
3. How to keep using ServiceNow's native request/response shapes while Apideck handles Vault auth

If you need a unified-API surface (one method shape across many vendors), see the connector skills in this catalog whose serviceId is mapped to a unified API.

Auth

• Type: OAuth 2.0
• Managed by: Apideck Vault — Apideck handles the full OAuth dance (authorization code flow, token exchange, refresh). Never ask the user for API keys or tokens directly.
• User setup: Users authorize via the Vault modal. Connection state progresses available → added → authorized → callable.
• Token refresh: automatic. Expired tokens are refreshed transparently on the next API call.

Calling ServiceNow via the Proxy API

Send any HTTP request to https://unify.apideck.com/proxy. Apideck looks up the user's stored ServiceNow credentials by x-apideck-consumer-id + x-apideck-service-id, injects them on the way out, and returns ServiceNow's raw response.

curl 'https://unify.apideck.com/proxy' \
  -H "Authorization: Bearer ${APIDECK_API_KEY}" \
  -H "x-apideck-app-id: ${APIDECK_APP_ID}" \
  -H "x-apideck-consumer-id: ${CONSUMER_ID}" \
  -H "x-apideck-service-id: servicenow" \
  -H "x-apideck-downstream-url: <target endpoint on ServiceNow>" \
  -H "x-apideck-downstream-method: GET"

For POST/PATCH/PUT/DELETE, change x-apideck-downstream-method and pass the body as you would to ServiceNow directly. Apideck does not transform the body — it forwards bytes.

See ServiceNow's API docs for available endpoints.

See also

• Apideck OAuth setup guide for ServiceNow
• Apideck connection guide for ServiceNow
• ServiceNow gotchas
• Apideck Proxy API reference
• apideck-rest — REST patterns including the Proxy
• apideck-best-practices — Vault, error handling, retries
• apideck-unified-api — when to use unified vs proxy
• ServiceNow official docs