Cloudbees Oc

CloudBees Operations Center Integration

Overview

CloudBees Operations Center (CJOC) integration for enterprise-wide CI/CD visibility during Root Cause Analysis. Operations Center manages multiple Jenkins controllers and provides a unified view of all builds and deployments across the organization.

Instructions

Tool: cloudbees_rca

The same cloudbees_rca tool is used, with additional enterprise actions enabled when Operations Center is connected.

Enterprise Actions:

• controller_list — List all managed Jenkins controllers and their status (online, offline, failing)
• cross_controller_deployments — Query recent builds across ALL managed controllers; optional service filter and time_window_hours
• flag_changes — Query recent feature flag changes from CloudBees Feature Management; optional app_id filter

RCA Investigation Flow

When Operations Center is connected, start broad and narrow down:

1. cloudbees_rca(action='controller_list') — See all managed controllers and their health
2. cloudbees_rca(action='cross_controller_deployments', service='SERVICE') — Find recent deployments across ALL controllers
3. cloudbees_rca(action='flag_changes') — Check if any feature flags were toggled near the incident time
4. Then drill into a specific build using build_detail, pipeline_stages, build_logs as needed

When to Use

• Deployment-related incidents: Use cross_controller_deployments to see all recent activity across the entire CI/CD infrastructure, not just one controller.
• Feature flag incidents: Use flag_changes when an incident might be caused by a feature flag toggle (gradual rollout gone wrong, kill switch activated, etc.).
• Controller health: Use controller_list to check if a controller itself is unhealthy (offline, failing builds).

Important Rules

• Always start with cross_controller_deployments for broad visibility before drilling into a specific controller.
• Use flag_changes when the incident pattern suggests a gradual rollout or toggle (e.g., affecting a percentage of users).
• Controller URLs returned by controller_list can be used with standard CloudBees CI actions (build_detail, etc.).