Opsgenie

OpsGenie / JSM Operations Integration

Overview

OpsGenie (or Jira Service Management Operations) integration for querying alert and incident data during Root Cause Analysis. Use ONLY the query_opsgenie tool. All data is accessed via a single unified tool with resource_type parameter.

Instructions

Tool Usage

query_opsgenie(resource_type=TYPE, query=QUERY, identifier=ID, time_from=START, time_to=END, limit=N)

Resource Types

1. 'alerts' -- List alerts. query=OpsGenie query syntax e.g. "status=open AND priority=P1"
2. 'alert_details' -- Get full alert with logs and notes. identifier=alert ID (required)
3. 'incidents' -- List incidents. query=OpsGenie query syntax (optional)
4. 'incident_details' -- Get incident with timeline. identifier=incident ID (required)
5. 'services' -- List registered services
6. 'on_call' -- Get on-call participants. identifier=schedule ID (optional; omit to list all)
7. 'schedules' -- List on-call schedules
8. 'teams' -- List teams

OpsGenie Query Syntax

• Filter by status: status=open
• Filter by priority: priority=P1
• Combine filters: status=open AND priority=P1
• Filter by tag: tag=production
• Filter by team: responders=team-name

Examples

• Open P1 alerts: query_opsgenie(resource_type='alerts', query='status=open AND priority=P1')
• Alert details: query_opsgenie(resource_type='alert_details', identifier='alert-id-here')
• Recent incidents: query_opsgenie(resource_type='incidents', time_from='-24h')
• Who is on call: query_opsgenie(resource_type='on_call')
• List services: query_opsgenie(resource_type='services')

RCA Investigation Workflow

Step 1 -- Check for related open alerts: query_opsgenie(resource_type='alerts', query='status=open', time_from='-6h')

Step 2 -- Get details on the triggering alert (logs, notes, timeline): query_opsgenie(resource_type='alert_details', identifier='ALERT_ID')

Step 3 -- Check for correlated incidents: query_opsgenie(resource_type='incidents', time_from='-24h')

Step 4 -- Identify affected services: query_opsgenie(resource_type='services')

Step 5 -- Check who is on-call for escalation: query_opsgenie(resource_type='on_call')

Step 6 -- Review team ownership: query_opsgenie(resource_type='teams')

Important Rules

• Use ONLY the query_opsgenie tool. Do not attempt direct API calls.
• The resource_type parameter is required and must be one of: alerts, alert_details, incidents, incident_details, services, on_call, schedules, teams.
• Detail queries (alert_details, incident_details) require the identifier parameter.
• Time parameters accept relative strings ('-1h', '-24h') or ISO 8601 timestamps.
• Results are truncated at the output size limit. Use more specific queries to narrow results.
• OpsGenie alerts correlate with infrastructure issues -- check alert tags and descriptions for service names to focus cloud investigation.