Thousandeyes

ThousandEyes Integration

Overview

ThousandEyes network intelligence integration for investigating network-layer issues during Root Cause Analysis. ThousandEyes monitors network paths, DNS, BGP routing, HTTP availability, page load performance, and detects macro-scale Internet outages affecting connectivity.

Instructions

Test Discovery and Results

1. thousandeyes_list_tests(test_type=TYPE) -- List all configured tests. Optionally filter by type: agent-to-server, agent-to-agent, bgp, dns-server, dns-trace, dnssec, http-server, page-load, web-transactions, api, sip-server, voice. Call this first to discover available tests.
2. thousandeyes_get_test_detail(test_id='ID') -- Full configuration for a single test including server, interval, protocol, alert rules, and assigned agents.
3. thousandeyes_get_test_results(test_id='ID', result_type=TYPE, window='1h') -- Get results for a specific test. Result types:
   • 'network' -- latency, loss, jitter
   • 'http' -- response time, availability
   • 'path-vis' -- hop-by-hop trace
   • 'dns' -- DNS resolution
   • 'bgp' -- BGP routes
   • 'page-load' -- full waterfall
   • 'web-transactions' -- scripted browser
   • 'ftp' -- FTP results
   • 'api' -- API test
   • 'sip' -- SIP/VoIP
   • 'voice' -- MOS, jitter
   • 'dns-trace' -- trace chain
   • 'dnssec' -- DNSSEC validation

Alerts and Alert Rules

4. thousandeyes_get_alerts(state='active', severity='major', window='1h') -- Get active or recent alerts. Filter by state (active/cleared) and severity (major/minor/info). Shows alert rules, affected agents, and violation counts.
5. thousandeyes_get_alert_rules() -- List all alert rule definitions. Shows rule expressions, thresholds, severity, and which tests each rule applies to.

Monitoring Agents

6. thousandeyes_get_agents(agent_type='enterprise') -- List cloud and enterprise monitoring agents. Filter by type (cloud/enterprise). Shows agent location, state, and IP addresses.
7. thousandeyes_get_endpoint_agents() -- List endpoint agents installed on employee devices. Shows device name, OS, platform, location, public IP, and VPN status.

Internet Insights

8. thousandeyes_get_internet_insights(outage_type='network', window='6h') -- Internet Insights outage data. Set outage_type to 'network' for ISP/transit outages or 'application' for SaaS/CDN outages. Detects macro-scale internet issues affecting users.

Dashboards

9. thousandeyes_get_dashboards(dashboard_id='ID') -- List all dashboards, or get a specific dashboard with its widgets by providing dashboard_id.
10. thousandeyes_get_dashboard_widget(dashboard_id='ID', widget_id='WID', window='1h') -- Get data for a specific widget. Requires both dashboard_id and widget_id from thousandeyes_get_dashboards.

BGP Monitoring

11. thousandeyes_get_bgp_monitors() -- List BGP monitoring points. Shows monitor name, type, IP, network, and country. Use alongside BGP test results for routing analysis.

RCA Investigation Workflow

Step 1 -- Check active alerts: thousandeyes_get_alerts(state='active') -- identify active network alerts and their severity.

Step 2 -- Check Internet Insights for macro outages: thousandeyes_get_internet_insights(outage_type='network') -- rule out ISP/transit-level outages. thousandeyes_get_internet_insights(outage_type='application') -- rule out SaaS/CDN-level outages.

Step 3 -- Discover relevant tests: thousandeyes_list_tests() -- find tests that monitor the affected service or network path.

Step 4 -- Get test results: thousandeyes_get_test_results(test_id='ID', result_type='network', window='1h') -- check latency, loss, jitter. thousandeyes_get_test_results(test_id='ID', result_type='http', window='1h') -- check HTTP availability.

Step 5 -- Trace the network path: thousandeyes_get_test_results(test_id='ID', result_type='path-vis') -- hop-by-hop analysis to find where packets are dropping.

Step 6 -- Understand alert rules: thousandeyes_get_alert_rules() -- review thresholds to understand why alerts fired.

Step 7 -- Check agent health: thousandeyes_get_agents() -- verify monitoring agents are online and healthy.

Step 8 -- BGP routing analysis: thousandeyes_get_test_results(test_id='ID', result_type='bgp') -- check for BGP route changes. thousandeyes_get_bgp_monitors() -- list monitoring points for routing context.

Important Rules

• ThousandEyes specializes in NETWORK-LAYER visibility. Use it for connectivity, latency, DNS, BGP, and internet outage investigations.
• Always start with thousandeyes_get_alerts and thousandeyes_get_internet_insights to get the broadest view.
• Use thousandeyes_list_tests to discover what is being monitored before querying results.
• The window parameter accepts strings like '1h', '6h', '12h', '1d'. When omitted, results default to the latest test round.
• Results are truncated at 120,000 characters. Use filters to narrow results.
• Internet Insights outage data is particularly valuable for determining if an issue is localized or part of a broader internet event.