KPI & Dashboard Design
Seleção de KPIs (SMART Framework)
Hierarquia (North Star, Departmental, Activity)
KPIs por Departamento (Marketing, Sales, CS, Product, Finance)
OKR Framework (Quarterly Goals)
Dashboard Design (Executive, Marketing, Sales, CS)
Reporting Cadence (Daily, Weekly, Monthly, Quarterly)
SAÍDA ESPERADA
KPIs por departamento, OKR template, dashboard designs, reporting cadence, metrics glossary.