Ops Cs

Organize Customer Success que retém. Onboarding playbooks, health scores, QBRs, churn prevention. Aumente NPS. Maximize lifetime value.

asv-digital Updated

File contents

Operações - Customer Success (CS)

1. Onboarding Playbook (0-30 dias, por Segmento)

2. Health Score (0-100, 4 Componentes)

3. Quarterly Business Review (QBR, 60 min)

4. Churn Prevention & Win-back

5. NPS & CSAT

6. CS Dashboard & Metrics

SAÍDA ESPERADA

Onboarding playbook por segmento, health score spreadsheet, QBR template, churn risk alert.

asv-digital/56-skills-claude-code/tree/main/skills/51-ops-cs commit 96c4b7e30a

Frequently asked questions

npx skillmds@latest add asv-digital/ops-cs