batthis Call Screening
Amber acts as an AI receptionist for inbound calls. She answers professionally, gathers information, and delivers structured summaries — so you only pick up calls that matter.
Privacy: screening can process caller audio/metadata through your configured providers and may produce local transcripts/summaries. Configure caller notice/consent, retention, and access controls before production use.
Screening Flow
- Greeting — Amber answers with a customizable greeting
- Identification — Asks who's calling and what it's regarding
- Information gathering — Collects caller name, callback number, message
- CRM lookup — Checks if the caller is a known contact (auto-enriches context)
- Calendar check — If the caller wants to book time, checks availability
- Summary delivery — Sends a structured summary with all captured details
MCP Tools
start_screening
Enable inbound call screening on the configured Twilio number.
stop_screening
Disable screening (calls ring through normally).
get_screening_status
Check whether screening is currently active.
Customization
The screening personality, greeting, and behavior are defined in AGENT.md. Users can edit this file to:
- Change the assistant's name and personality
- Customize the greeting message
- Set business hours and after-hours behavior
- Define which callers should be put through vs. screened
- Add organization-specific context (company name, services, etc.)