Bolta.get Mentions

Goal

Fetch recent mentions, replies, and comments directed at the account to monitor and respond to community interactions.

Which Agents Use This

• engagement — Monitor for new mentions since last run, identify which need responses
• moderator — Check for complaints or urgent issues requiring human escalation
• custom — Any agent handling community engagement

Hard Rules

1. MUST fetch mentions directed at the account (not general brand mentions)
2. SHOULD calculate sentiment and priority for triage
3. SHOULD flag has_response to avoid duplicate replies
4. Priority levels help agents decide what to respond to first

Steps

1. Validate input

• Verify account_id exists and belongs to workspace
• Validate since timestamp if provided
• Apply limit (max 100)

2. Fetch mentions from platform

• Query platform API for mentions/replies/@mentions
• Filter by since timestamp
• Apply filter (all, unanswered, flagged)

3. Analyze mentions

• Determine sentiment (positive, neutral, negative)
• Calculate priority (normal, high, urgent) based on:
  • Sentiment (complaints = higher priority)
  • Keywords (refund, broken, help = urgent)
  • Author influence/follower count
• Check has_response

4. Return mentions array

• Include mention metadata, author, content, timestamps
• Include analysis (sentiment, priority, has_response)

Output

{
  "success": true,
  "count": 12,
  "mentions": [
    {
      "mention_id": "uuid",
      "author": "@username",
      "content": "Hey @brand, how do I reset my password?",
      "platform": "twitter",
      "created_at": "2026-02-20T09:15:00Z",
      "sentiment": "neutral",
      "has_response": false,
      "priority": "high"
    }
  ]
}

Failure Handling

• If account_id not found: return error "Account not found"
• If platform API fails: return cached mentions with warning
• If no mentions found: return empty array with count: 0

Example Usage

Scenario: Engagement agent checking for new mentions

{
  "account_id": "uuid",
  "since": "2026-02-20T08:00:00Z",
  "filter": "unanswered"
}

Result: Receive list of unanswered mentions since 8am for response prioritization