Consumer Protection (消保法) Compliance
STATUS: SKELETON — body pending.
When to use this skill
- Drafting e-commerce T&C for TW
- Handling a 鑑賞期 return dispute
- Assessing whether a SKU qualifies for 鑑賞期 exemption
- Training CS team on consumer-protection scripts
- Responding to 消保官 inquiry
Do NOT use when
- PDPA →
tw-ecom-compliance-pdpa - Product-category regs →
tw-ecom-compliance-product
Core concepts
TODO: 消保法 §19 鑑賞期 7 天, exemptions (通訊交易解除權合理例外情事適用準則).
Decision tree
TODO: SKU → 鑑賞期 yes / no / conditional.
Implementation guidance
TODO: T&C template, return SOP, CS script.
Gotchas
TODO: 5-6 pitfalls (opened packaging not = used, digital-goods exemption fine print, gift-with-purchase treatment, partial-return accounting).
IRON LAW
TODO.
Output Format
TODO.
Related
tw-startup-legallaw-contract
Last verified: 2026-04