Jira Rca Ticket

Jira RCA Ticket Creation

Create structured Jira tickets from incident Root Cause Analysis findings.

Prerequisites

Before executing this skill, ensure:

1. The RCA analysis has been completed and findings are available in context
2. The Atlassian connection is configured with Jira access
3. The target project {{config.project_key}} exists and is accessible

Discovery

Workflow

Step 1: Validate Project and Issue Type

const resources = await getAccessibleAtlassianResources();
const cloudId = resources[0].id;
const siteUrl = resources[0].url;

const metadata = await getJiraProjectIssueTypesMetadata({
  cloudId,
  projectIdOrKey: '{{config.project_key}}'
});

Verify that the configured issue type exists in the project. If {{config.issue_type}} is not specified, default to "Bug". If the specified issue type does not exist, fall back to "Bug" or "Task".

Step 2: Extract RCA Information

From the RCA context, extract and structure the following:

Step 3: Format the Ticket Description

Structure the Jira ticket description using this template:

h2. Incident Summary
{summary_from_rca}

h2. Root Cause
{detailed_root_cause}

h2. Severity
*Level:* {severity_level}
*Justification:* {severity_justification}

h2. Impact
*Scope:* {impact_scope}
*Duration:* {impact_duration}
*Affected Services:* {affected_services}

h2. Timeline
{chronological_timeline_of_events}

h2. Remediation Steps
# {step_1}
# {step_2}
# {step_3}

h2. Prevention Measures
{long_term_prevention_recommendations}

h2. Evidence
{supporting_data_metrics_logs}

Step 4: Create the Jira Ticket

const result = await createJiraIssue({
  cloudId,
  projectKey: '{{config.project_key}}',
  issueTypeName: '{{config.issue_type}}' || 'Bug',
  summary: `[RCA] ${incidentTitle}`,
  description: formattedDescription
});

const ticketUrl = `${siteUrl}/browse/${result.key}`;

Step 5: Set Priority and Labels

After creating the ticket, update it with appropriate metadata:

await editJiraIssue({
  cloudId,
  issueIdOrKey: result.key,
  fields: {
    priority: { name: mapSeverityToPriority(severity) },
    labels: ['rca', 'incident', severityLabel]
  }
});

Severity to Priority mapping:

• Critical -> Highest
• High -> High
• Medium -> Medium
• Low -> Low

Output

After successful creation, report:

1. The ticket key and URL: {{config.project_key}}-XXX
2. A brief summary of what was captured in the ticket
3. Any fields that could not be populated due to missing RCA data

Error Handling

Formatting Rules

• Use Jira wiki markup (not Markdown) for the description field
• Use h2. for section headers
• Use # for ordered lists (remediation steps)
• Use * for unordered lists
• Use *bold* for emphasis
• Use {code} blocks for technical details
• Prefix the summary with [RCA] for easy filtering

Counter-Rationalizations