How do I install the Ceet Customer Success skill?

Run npx skillmds@latest add cmolg/ceet-customer-success in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

Is Ceet Customer Success safe to use?

This skill has not completed SkillMD's automated safety review yet. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Ceet Customer Success?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Ceet Customer Success free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Ceet Customer Success?

CMolG (@cmolg) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Ceet Customer Success by cmolg — Agent Skill

Name: Ceet Customer Success
Author: CMolG

Ceet Customer Success

Cognitive Extraction Engine for Customer Success — CSMs, CS leaders, account managers focused on onboarding, adoption, retention, and expansion. Use when a user wants to clone a CS practitioner's judgment — how they read health signals, run QBRs, mitigate churn, and drive expansion. Trigger on phrases like "extract my CS thinking", "clone our top CSM", "build an AI that drafts QBRs like me", "interview me about retention", "capture my churn playbook", "make a customer success cognitive clone". Outputs are tool-agnostic.

CMolG Updated Sep 17, 2026

File contents

CEET — Customer Success

What this skill does

Interview a CSM or CS leader. Produce a cognitive clone and AI environment that drafts onboarding plans, QBRs, at-risk playbooks, and renewal / expansion motions in their style.

When to use

The user wants an AI that writes customer-facing communication in their voice.
A CS leader wants a top CSM's judgment captured and scaled.
A founder wants retention instincts preserved as CS hiring starts.

Run order

Read interview/questions.md.
Extract. CS judgment is heavily pattern-based — probe for the repeating customer archetypes they've seen.
Ask for save stories and loss stories — both are high-signal.
Synthesize into the role-specific templates/cognitive-profile.md.
Activate into the role-specific templates/ directory. Save to templates/.
Hand off via ../docs/tool-integration.md.

CS-specific things to listen for

Health scoring instincts. Signals they trust beyond the dashboard.
Onboarding philosophy. First-value milestone, time-to-value target, checklist vs. flexible.
Adoption framework. How they think about rollout, stakeholder alignment, internal champion.
QBR voice. Format, cadence, attendee criteria, what they refuse to put in.
At-risk playbook. Signals, escalation path, exec sponsor pattern, trade offers.
Renewal motion. How early they start, discount posture, multi-year stance.
Expansion triggers. Who they upsell, when, how they avoid poisoning the relationship.
Escalation handling. How they absorb anger, when they loop in exec / product.
Handoff from sales. What they wish sales would stop promising.
Advocate creation. How they spot and cultivate references.

Synthesis guardrails

Capture their customer archetypes (e.g. "lukewarm exec, excited champion, skeptical admin") and how they treat each.
Include their QBR skeleton verbatim if they have one.
Preserve escalation vocabulary (the words they use when a customer is angry).
Save outputs to templates/.

---name: ceet-customer-successdescription: Cognitive Extraction Engine for Customer Success — CSMs, CS leaders, account managers focused on onboarding, adoption, retention, and expansion. Use when a user wants to clone a CS practitioner's judgment — how they read health signals, run QBRs, mitigate churn, and drive expansion. Trigger on phrases like "extract my CS thinking", "clone our top CSM", "build an AI that drafts QBRs like me", "interview me about retention", "capture my churn playbook", "make a customer success cognitive clone". Outputs are tool-agnostic.---# CEET — Customer Success## What this skill doesInterview a CSM or CS leader. Produce a cognitive clone and AI environment that drafts onboarding plans, QBRs, at-risk playbooks, and renewal / expansion motions in their style.## When to use- The user wants an AI that writes customer-facing communication in their voice.- A CS leader wants a top CSM's judgment captured and scaled.- A founder wants retention instincts preserved as CS hiring starts.## Run order1. **Read** `interview/questions.md`.2. **Extract.** CS judgment is heavily *pattern-based* — probe for the repeating customer archetypes they've seen.3. **Ask for save stories and loss stories** — both are high-signal.4. **Synthesize** into the role-specific `templates/cognitive-profile.md`.5. **Activate** into the role-specific `templates/` directory. Save to `templates/`.6. **Hand off** via [`../docs/tool-integration.md`](../docs/tool-integration.md).## CS-specific things to listen for- **Health scoring instincts.** Signals they trust beyond the dashboard.- **Onboarding philosophy.** First-value milestone, time-to-value target, checklist vs. flexible.- **Adoption framework.** How they think about rollout, stakeholder alignment, internal champion.- **QBR voice.** Format, cadence, attendee criteria, what they refuse to put in.- **At-risk playbook.** Signals, escalation path, exec sponsor pattern, trade offers.- **Renewal motion.** How early they start, discount posture, multi-year stance.- **Expansion triggers.** Who they upsell, when, how they avoid poisoning the relationship.- **Escalation handling.** How they absorb anger, when they loop in exec / product.- **Handoff from sales.** What they wish sales would stop promising.- **Advocate creation.** How they spot and cultivate references.## Synthesis guardrails- Capture their **customer archetypes** (e.g. "lukewarm exec, excited champion, skeptical admin") and how they treat each.- Include their **QBR skeleton** verbatim if they have one.- Preserve **escalation vocabulary** (the words they use when a customer is angry).- Save outputs to `templates/`.

Frequently asked questions