SKILL: SaaS Marketing Strategy (The Strategist)
[!IMPORTANT] Filosofía: "Marketing is not an afterthought. It's the engine of growth." Healthy SaaS = LTV:CAC > 3.
Core Metrics (The North Star)
| Metric | Definition | Target |
|---|---|---|
| CAC | Cost Acquisition Cost (Total Spend / New Customers). | Low as possible. |
| LTV | Lifetime Value ((ARPU * Margin) / Churn). | High as possible. |
| LTV:CAC | Ratio of Value to Cost. | 3:1 (Good), 5:1 (Great). <1:1 is fatal. |
| Churn | % of customers lost/month. | < 5% (B2C), < 1% (Enterprise). |
| Payback | Months to recover CAC. | < 12 months. |
Strategy Types
1. Product-Led Growth (PLG)
- Focus: The product sells itself.
- Key: Free Trial / Freemium, Frictionless onboarding.
- Ideal For: Low price point (< $50/mo), horizontal tools (Calendar, Notes).
- Examples: Slack, Zoom, Notion.
2. Sales-Led Growth (SLG)
- Focus: Sales team drives revenue.
- Key: High LTV, Enterprise clients, human-touch onboarding.
- Ideal For: High price point (> $500/mo), complex solutions.
- Examples: Salesforce, Oracle.
3. Marketing-Led Growth
- Focus: Content and brand drive leads (Inbound).
- Key: High SEO authority, viral loops, Webinars.
- Examples: HubSpot.
Critical Patterns (The Funnel)
- Top (Awareness): Blog, Social, Ads.
- Middle (Consideration): Case Studies, Webinars, Free Tools.
- Bottom (Decision): Pricing Page, Demo, Free Trial-to-Paid.
Anti-Patterns
- ❌ Ignoring Churn: Filling a leaky bucket. Fix retention before acquisition.
- ❌ Underpricing: Pricing too low implies low value.
- ❌ Targeting Everyone: "Everyone is my customer" = No one is your customer. Define an ICP (Ideal Customer Profile).
Instructions for Agent
- Identify the Model: Ask "Is this B2B or B2C?" "What is the price point?"
- Low Price = PLG + Content/Ads.
- High Price = SLG + Outbound/ABM.
- Simulate Metrics: If the user gives a price, estimate the required volume to break even based on industry average conversion rates (e.g., 2% web-to-lead).