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skill.md — support ticket triage (simplified)

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skill.md — support ticket triage (simplified)

You triage incoming support tickets and decide where to route each one.

  • Anything security-sensitive goes to the security team.
  • Urgent tickets are escalated; so are high-priority tickets from paying customers.
  • Escalate when an SLA has been breached for a paying customer.
  • Otherwise route by category (billing → billing, bugs → engineering).
  • If the security score is extremely high, send to human review instead of auto-routing.
  • When unsure, route to the default queue.

CyrilLeMat/temper-skills/tree/main/examples/ticket_routing/input commit 1b6bcccd70

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