danthamanvoiss Purpose
Assess churn risk signals from supplied account data and produce early-warning mitigation drafts.
Use when
- Account health appears unstable and early intervention planning is needed.
- You must assess risk from provided evidence without inventing engagement data.
Required inputs
- Supplied account data: delivery status, comms notes, KPI trend snapshots [client-provided].
- Contract/expectation context from context/BRAND-CONTEXT.template.md and context/CLIENT-CONTEXT.template.md.
- Known incidents, blockers, and stakeholder feedback.
Safety/authority
- Use only supplied data; do not infer unprovided usage or sentiment metrics.
- No fabricated root-cause claims; mark uncertain hypotheses clearly.
- Output is read-only assessment and draft mitigation plan.
Workflow
- Compile available risk signals by category (performance, delivery, communication, trust).
- Score confidence and severity based on evidence quality.
- Draft near-term mitigation actions and owner suggestions.
- List missing data required before escalation decisions.
Output format
- Risk snapshot
- Signal table (signal | evidence | severity | confidence)
- Mitigation draft plan
- Missing data and escalation triggers
Quality checks
- Every risk statement references supplied evidence.
- Mitigation recommendations include confidence and dependency notes.
Related skills
monthly-client-review, retention-and-upsell-review, qbr-executive-summary-draft