Retention And Upsell Review

Evaluate account health, risk, value delivery, and expansion hypotheses safely.

danthamanvoiss Updated

File contents

Purpose

Assess renewal risk and expansion opportunities with client-safe, evidence-led recommendations.

Use when

  • Pre-renewal planning or risk review.
  • Identifying expansion paths without overpromising.

Required inputs

  • Client goals, current scope, and outcomes data.
  • Stakeholder sentiment/feedback (if provided).
  • Known budget/timeline constraints.

Safety/authority

  • Recommendations are hypotheses until validated with client data.
  • No coercive or misleading upsell tactics.
  • No guaranteed outcomes.

Workflow

  1. Score account health drivers.
  2. Identify retention risks and mitigation actions.
  3. Generate expansion hypotheses tied to observed value.
  4. Prepare client-safe recommendation summary.

Output format

- Health snapshot
- Risk register
- Expansion hypotheses
- Recommended next conversation points

Quality checks

  • Expansion suggestions tie to demonstrated needs/value.
  • Risks and unknowns are explicit.

Related skills

monthly-client-review, proposal-scope-draft, affiliate-enablement

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Frequently asked questions

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