Call Prep

Purpose

Build a concise call brief from dated person, account, deal, task, and interaction evidence. Keep sourced context separate from suggested questions and unknowns.

Usage

• /call-prep [person]
• /call-prep [company]

Evidence, authority, and recovery

Set the call brief's as-of timestamp, timezone, participant, and call time. Make freshness relative to that as-of time. For each interaction, commitment, signal, account field, objective, and objection, record its source path or record ID and event date. File modified time is not an event date.

• Treat an unknown objective and unknown objection as unknown. Write Unknown — ask; do not infer intent, buying stage, sentiment, priority, or likely objection from role, company, silence, or a generic sales pattern.
• Separate sourced facts, the user's stated goals, hypotheses, and suggested questions. A useful question is not evidence that its premise is true.
• Show contradictory sources and dates side by side. Do not silently choose one.
• Never invent facts, quotes, commitments, dates, outcomes, customer counts, product capabilities, prices, ROI, payback, rollout time, or integration claims.
• Keep call prep read-only by default. A recommendation is not permission to update a person, account, deal, or task.
• Preview any requested change, require explicit confirmation from the authorized human, then read back the saved record. If a write or read-back fails, report possible partial state and stop before retrying.

Method

1. Resolve identity and call scope

Confirm the exact person/account and disambiguate duplicate names. Confirm:

• scheduled call time and timezone;
• participants and their sourced roles;
• call type only if supplied or recorded;
• the user's objective, if stated;
• the review window for prior interactions;
• authoritative sources for person, account, deal, and commitments.

If identity remains ambiguous, return the candidates and ask; do not merge records.

2. Build a source ledger

Collect only the context needed for this call:

Deduplicate repeated meeting or CRM records by stable ID. Preserve materially different accounts and contradictions.

3. Check freshness and completeness

For each source, show event date and read as-of time. Apply a stale label only if the user or account policy defines a freshness rule; otherwise show elapsed time and Freshness assessment: Unknown.

Mark these explicitly when absent:

• Call objective: Unknown — ask the caller
• Customer objective: Unknown — ask on the call
• Potential objections: Unknown — no sourced objection
• Account health: Unknown — no configured rubric/current result
• Next decision: Unknown

Do not convert missing evidence into a negative assessment.

4. Prepare discussion material

Discussion points must trace to a source. Suggested questions may explore an unknown, but must be phrased without assuming the answer.

Good shape:

• Observed: “[dated source summary]”
• Unknown: “[specific missing fact]”
• Question: “[neutral question to resolve it]”
• Why now: “[link to call objective or commitment]”

Commercial responses must use current approved material. If price, ROI, rollout, customer proof, or product support is not sourced, say Unknown — verify before use and do not improvise.

5. Verify the brief

Before presenting:

• reconcile every commitment with its owner and due date;
• check links point to the records actually read;
• ensure dates use one stated timezone;
• ensure every quote is exact or clearly paraphrased;
• ensure no suggested objection appears as a fact;
• ensure desired outcomes are the user's stated goals, not invented intent.

Output contract

# Call prep: [person] — [company]

**Call:** [time and timezone]
**Brief as of:** [timestamp]
**Identity evidence:** [source/date]
**Call objective:** [user-stated source or Unknown]

## What is known
- [Fact] — [source, event date]
- [Fact] — [source, event date]

## Recent interactions
| Date | Interaction | Decisions/commitments | Source |
|---|---|---|---|

## Open commitments
| Owner | Commitment | Due/status | Source/date |
|---|---|---|---|

## Unknowns and contradictions
- [Unknown or both conflicting sources/dates]

## Questions to ask
1. [Neutral question tied to an unknown]
2. [Question tied to a sourced objective]

## Talking points
- [Sourced point, with approved claim source]
- [Unknown — verify before use]

## Desired outcome
- [User-stated goal or Unknown]

## Quick links
- [Only records actually read]

Placeholders define structure only; they are not sample facts.

Controlled follow-up

After the call, offer a separate update plan. For each requested write:

1. identify the exact target;
2. show the complete before/after diff or payload;
3. separate independent writes so one approval does not authorize another;
4. require explicit human confirmation;
5. perform only the confirmed write;
6. read back and reconcile it with the preview.

On failure, keep the brief unchanged, disclose possible partial state, re-read the target, and require a fresh preview before any retry.