Intercom Automation V2

Intercom Automation via Rube MCP

Overview

This public intake copy packages plugins/antigravity-awesome-skills/skills/intercom-automation from https://github.com/sickn33/antigravity-awesome-skills into the native Omni Skills editorial shape without hiding its origin.

Use it when the operator needs the upstream workflow, support files, and repository context to stay intact while the public validator and private enhancer continue their normal downstream flow.

This intake keeps the copied upstream files intact and uses the external_source block in metadata.json plus ORIGIN.md as the provenance anchor for review.

Intercom Automation via Rube MCP Automate Intercom operations through Composio's Intercom toolkit via Rube MCP.

Imported source sections that did not map cleanly to the public headings are still preserved below or in the support files. Notable imported sections: Prerequisites, Common Patterns, Known Pitfalls, Limitations.

When to Use This Skill

Use this section as the trigger filter. It should make the activation boundary explicit before the operator loads files, runs commands, or opens a pull request.

• This skill is applicable to execute the workflow or actions described in the overview.
• Use when the request clearly matches the imported source intent: Automate Intercom tasks via Rube MCP (Composio): conversations, contacts, companies, segments, admins. Always search tools first for current schemas.
• Use when the operator should preserve upstream workflow detail instead of rewriting the process from scratch.
• Use when provenance needs to stay visible in the answer, PR, or review packet.
• Use when copied upstream references, examples, or scripts materially improve the answer.
• Use when the workflow should remain reviewable in the public intake repo before the private enhancer takes over.

Operating Table

Workflow

This workflow is intentionally editorial and operational at the same time. It keeps the imported source useful to the operator while still satisfying the public intake standards that feed the downstream enhancer flow.

1. Verify Rube MCP is available by confirming RUBESEARCHTOOLS responds
2. Call RUBEMANAGECONNECTIONS with toolkit intercom
3. If connection is not ACTIVE, follow the returned auth link to complete Intercom OAuth
4. Confirm connection status shows ACTIVE before running any workflows
5. INTERCOMLISTALL_ADMINS - Get admin IDs for assignment [Prerequisite]
6. INTERCOMLISTCONVERSATIONS - List all conversations [Optional]
7. INTERCOMSEARCHCONVERSATIONS - Search with filters [Optional]

Imported Workflow Notes

Imported: Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

1. Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
2. Call RUBE_MANAGE_CONNECTIONS with toolkit intercom
3. If connection is not ACTIVE, follow the returned auth link to complete Intercom OAuth
4. Confirm connection status shows ACTIVE before running any workflows

Imported: Core Workflows

1. Manage Conversations

When to use: User wants to create, list, search, or manage support conversations

Tool sequence:

1. INTERCOM_LIST_ALL_ADMINS - Get admin IDs for assignment [Prerequisite]
2. INTERCOM_LIST_CONVERSATIONS - List all conversations [Optional]
3. INTERCOM_SEARCH_CONVERSATIONS - Search with filters [Optional]
4. INTERCOM_GET_CONVERSATION - Get conversation details [Optional]
5. INTERCOM_CREATE_CONVERSATION - Create a new conversation [Optional]

Key parameters:

• from: Object with type ('user'/'lead') and id for conversation creator
• body: Message body (HTML supported)
• id: Conversation ID for retrieval
• query: Search query object with field, operator, value

Pitfalls:

• CREATE_CONVERSATION requires a contact (user/lead) as the from field, not an admin
• Conversation bodies support HTML; plain text is auto-wrapped in <p> tags
• Search query uses structured filter objects, not free-text search
• Conversation IDs are numeric strings

2. Reply and Manage Conversation State

When to use: User wants to reply to, close, reopen, or assign conversations

Tool sequence:

1. INTERCOM_GET_CONVERSATION - Get current state [Prerequisite]
2. INTERCOM_REPLY_TO_CONVERSATION - Add a reply [Optional]
3. INTERCOM_ASSIGN_CONVERSATION - Assign to admin/team [Optional]
4. INTERCOM_CLOSE_CONVERSATION - Close conversation [Optional]
5. INTERCOM_REOPEN_CONVERSATION - Reopen closed conversation [Optional]

Key parameters:

• conversation_id / id: Conversation ID
• body: Reply message body (HTML supported)
• type: Reply type ('admin' or 'user')
• admin_id: Admin ID for replies from admin, assignment, and close/reopen
• assignee_id: Admin or team ID for assignment
• message_type: 'comment' (default) or 'note' (internal)

Pitfalls:

• admin_id is REQUIRED for admin replies, close, reopen, and assignment operations
• Always fetch admin IDs first with LIST_ALL_ADMINS or IDENTIFY_AN_ADMIN
• Duplicate sends can occur on retry; implement idempotency checks
• Internal notes use message_type: 'note'; visible only to workspace members
• Closing requires an admin_id and optional body message

3. Manage Contacts

When to use: User wants to search, view, or manage contacts (users and leads)

Tool sequence:

1. INTERCOM_SEARCH_CONTACTS - Search contacts with filters [Required]
2. INTERCOM_GET_A_CONTACT - Get specific contact [Optional]
3. INTERCOM_SHOW_CONTACT_BY_EXTERNAL_ID - Look up by external ID [Optional]
4. INTERCOM_LIST_CONTACTS - List all contacts [Optional]
5. INTERCOM_LIST_TAGS_ATTACHED_TO_A_CONTACT - Get contact tags [Optional]
6. INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_CONTACT - Get contact segments [Optional]
7. INTERCOM_DETACH_A_CONTACT - Remove contact from company [Optional]

Key parameters:

• contact_id: Contact ID for retrieval
• external_id: External system ID for lookup
• query: Search filter object with field, operator, value
• pagination: Object with per_page and starting_after cursor

Pitfalls:

• SEARCH_CONTACTS uses structured query filters, not free-text; format: {field, operator, value}
• Supported operators: =, !=, >, <, ~ (contains), !~ (not contains), IN, NIN
• Contact types are 'user' (identified) or 'lead' (anonymous)
• LIST_CONTACTS returns paginated results; use starting_after cursor for pagination
• External IDs are case-sensitive

4. Manage Admins and Teams

When to use: User wants to list workspace admins or identify specific admins

Tool sequence:

1. INTERCOM_LIST_ALL_ADMINS - List all admins and teams [Required]
2. INTERCOM_IDENTIFY_AN_ADMIN - Get specific admin details [Optional]

Key parameters:

• admin_id: Admin ID for identification

Pitfalls:

• LIST_ALL_ADMINS returns both admins and teams
• Admin IDs are required for conversation replies, assignment, close, and reopen
• Teams appear in the admins list with type: 'team'

5. View Segments and Counts

When to use: User wants to view segments or get aggregate counts

Tool sequence:

1. INTERCOM_LIST_SEGMENTS - List all segments [Optional]
2. INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_CONTACT - Segments for a contact [Optional]
3. INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_COMPANIES - Segments for a company [Optional]
4. INTERCOM_GET_COUNTS - Get aggregate counts [Optional]

Key parameters:

• contact_id: Contact ID for segment lookup
• company_id: Company ID for segment lookup
• type: Count type ('conversation', 'company', 'user', 'tag', 'segment')
• count: Sub-count type

Pitfalls:

• GET_COUNTS returns approximate counts, not exact numbers
• Segment membership is computed; changes may not reflect immediately

6. Manage Companies

When to use: User wants to list companies or manage company-contact relationships

Tool sequence:

1. INTERCOM_LIST_ALL_COMPANIES - List all companies [Required]
2. INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_COMPANIES - Get company segments [Optional]
3. INTERCOM_DETACH_A_CONTACT - Remove contact from company [Optional]

Key parameters:

• company_id: Company ID
• contact_id: Contact ID for detachment
• page: Page number for pagination
• per_page: Results per page

Pitfalls:

• Company-contact relationships are managed through contact endpoints
• DETACH_A_CONTACT removes the contact-company association, not the contact itself

Imported: Prerequisites

• Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
• Active Intercom connection via RUBE_MANAGE_CONNECTIONS with toolkit intercom
• Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Examples

Example 1: Ask for the upstream workflow directly

Use @intercom-automation-v2 to handle <task>. Start from the copied upstream workflow, load only the files that change the outcome, and keep provenance visible in the answer.

Explanation: This is the safest starting point when the operator needs the imported workflow, but not the entire repository.

Example 2: Ask for a provenance-grounded review

Review @intercom-automation-v2 against metadata.json and ORIGIN.md, then explain which copied upstream files you would load first and why.

Explanation: Use this before review or troubleshooting when you need a precise, auditable explanation of origin and file selection.

Example 3: Narrow the copied support files before execution

Use @intercom-automation-v2 for <task>. Load only the copied references, examples, or scripts that change the outcome, and name the files explicitly before proceeding.

Explanation: This keeps the skill aligned with progressive disclosure instead of loading the whole copied package by default.

Example 4: Build a reviewer packet

Review @intercom-automation-v2 using the copied upstream files plus provenance, then summarize any gaps before merge.

Explanation: This is useful when the PR is waiting for human review and you want a repeatable audit packet.

Best Practices

Treat the generated public skill as a reviewable packaging layer around the upstream repository. The goal is to keep provenance explicit and load only the copied source material that materially improves execution.

• Keep the imported skill grounded in the upstream repository; do not invent steps that the source material cannot support.
• Prefer the smallest useful set of support files so the workflow stays auditable and fast to review.
• Keep provenance, source commit, and imported file paths visible in notes and PR descriptions.
• Point directly at the copied upstream files that justify the workflow instead of relying on generic review boilerplate.
• Treat generated examples as scaffolding; adapt them to the concrete task before execution.
• Route to a stronger native skill when architecture, debugging, design, or security concerns become dominant.

Troubleshooting

Problem: The operator skipped the imported context and answered too generically

Symptoms: The result ignores the upstream workflow in plugins/antigravity-awesome-skills/skills/intercom-automation, fails to mention provenance, or does not use any copied source files at all. Solution: Re-open metadata.json, ORIGIN.md, and the most relevant copied upstream files. Check the external_source block first, then restate the provenance before continuing.

Problem: The imported workflow feels incomplete during review

Symptoms: Reviewers can see the generated SKILL.md, but they cannot quickly tell which references, examples, or scripts matter for the current task. Solution: Point at the exact copied references, examples, scripts, or assets that justify the path you took. If the gap is still real, record it in the PR instead of hiding it.

Problem: The task drifted into a different specialization

Symptoms: The imported skill starts in the right place, but the work turns into debugging, architecture, design, security, or release orchestration that a native skill handles better. Solution: Use the related skills section to hand off deliberately. Keep the imported provenance visible so the next skill inherits the right context instead of starting blind.

Related Skills

• @00-andruia-consultant - Use when the work is better handled by that native specialization after this imported skill establishes context.
• @00-andruia-consultant-v2 - Use when the work is better handled by that native specialization after this imported skill establishes context.
• @10-andruia-skill-smith - Use when the work is better handled by that native specialization after this imported skill establishes context.
• @10-andruia-skill-smith-v2 - Use when the work is better handled by that native specialization after this imported skill establishes context.

Additional Resources

Use this support matrix and the linked files below as the operator packet for this imported skill. They should reflect real copied source material, not generic scaffolding.

Imported Reference Notes

Imported: Quick Reference

Imported: Common Patterns

Search Query Filters

Single filter:

{
  "field": "email",
  "operator": "=",
  "value": "user@example.com"
}

Multiple filters (AND):

{
  "operator": "AND",
  "value": [
    {"field": "role", "operator": "=", "value": "user"},
    {"field": "created_at", "operator": ">", "value": 1672531200}
  ]
}

Supported fields for contacts: email, name, role, created_at, updated_at, signed_up_at, last_seen_at, external_id

Supported fields for conversations: created_at, updated_at, source.type, state, open, read

Pagination

• Most list endpoints use cursor-based pagination
• Check response for pages.next with starting_after cursor
• Pass cursor in pagination.starting_after for next page
• Continue until pages.next is null

Admin ID Resolution

1. Call INTERCOM_LIST_ALL_ADMINS to get all admins
2. Find the desired admin by name or email
3. Use admin.id for replies, assignments, and state changes

Imported: Known Pitfalls

Admin ID Requirement:

• Admin ID is required for: reply (as admin), assign, close, reopen
• Always resolve admin IDs first with LIST_ALL_ADMINS

HTML Content:

• Conversation bodies are HTML
• Plain text is auto-wrapped in paragraph tags
• Sanitize HTML input to prevent rendering issues

Idempotency:

• Replies and conversation creation are not idempotent
• Duplicate sends can occur on retry or timeout
• Track message IDs to prevent duplicates

Rate Limits:

• Default: ~1000 requests per minute (varies by plan)
• 429 responses include rate limit headers
• Implement exponential backoff for retries

Imported: Limitations

• Use this skill only when the task clearly matches the scope described above.
• Do not treat the output as a substitute for environment-specific validation, testing, or expert review.
• Stop and ask for clarification if required inputs, permissions, safety boundaries, or success criteria are missing.