Pagerduty Automation

PagerDuty Automation via Rube MCP

Overview

This public intake copy packages plugins/antigravity-awesome-skills-claude/skills/pagerduty-automation from https://github.com/sickn33/antigravity-awesome-skills into the native Omni Skills editorial shape without hiding its origin.

Use it when the operator needs the upstream workflow, support files, and repository context to stay intact while the public validator and private enhancer continue their normal downstream flow.

This intake keeps the copied upstream files intact and uses the external_source block in metadata.json plus ORIGIN.md as the provenance anchor for review.

PagerDuty Automation via Rube MCP Automate PagerDuty incident management and operations through Composio's PagerDuty toolkit via Rube MCP.

Imported source sections that did not map cleanly to the public headings are still preserved below or in the support files. Notable imported sections: Prerequisites, Common Patterns, Known Pitfalls, Limitations.

When to Use This Skill

Use this section as the trigger filter. It should make the activation boundary explicit before the operator loads files, runs commands, or opens a pull request.

• This skill is applicable to execute the workflow or actions described in the overview.
• Use when the request clearly matches the imported source intent: Automate PagerDuty tasks via Rube MCP (Composio): manage incidents, services, schedules, escalation policies, and on-call rotations. Always search tools first for current schemas.
• Use when the operator should preserve upstream workflow detail instead of rewriting the process from scratch.
• Use when provenance needs to stay visible in the answer, PR, or review packet.
• Use when copied upstream references, examples, or scripts materially improve the answer.
• Use when the workflow should remain reviewable in the public intake repo before the private enhancer takes over.

Operating Table

Workflow

This workflow is intentionally editorial and operational at the same time. It keeps the imported source useful to the operator while still satisfying the public intake standards that feed the downstream enhancer flow.

1. Verify Rube MCP is available by confirming RUBESEARCHTOOLS responds
2. Call RUBEMANAGECONNECTIONS with toolkit pagerduty
3. If connection is not ACTIVE, follow the returned auth link to complete PagerDuty authentication
4. Confirm connection status shows ACTIVE before running any workflows
5. PAGERDUTYFETCHINCIDENT_LIST - List incidents with filters [Required]
6. PAGERDUTYRETRIEVEINCIDENTBYINCIDENT_ID - Get specific incident details [Optional]
7. PAGERDUTYCREATEINCIDENT_RECORD - Create a new incident [Optional]

Imported Workflow Notes

Imported: Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

1. Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
2. Call RUBE_MANAGE_CONNECTIONS with toolkit pagerduty
3. If connection is not ACTIVE, follow the returned auth link to complete PagerDuty authentication
4. Confirm connection status shows ACTIVE before running any workflows

Imported: Core Workflows

1. Manage Incidents

When to use: User wants to create, update, acknowledge, or resolve incidents

Tool sequence:

1. PAGERDUTY_FETCH_INCIDENT_LIST - List incidents with filters [Required]
2. PAGERDUTY_RETRIEVE_INCIDENT_BY_INCIDENT_ID - Get specific incident details [Optional]
3. PAGERDUTY_CREATE_INCIDENT_RECORD - Create a new incident [Optional]
4. PAGERDUTY_UPDATE_INCIDENT_BY_ID - Update incident status or assignment [Optional]
5. PAGERDUTY_POST_INCIDENT_NOTE_USING_ID - Add a note to an incident [Optional]
6. PAGERDUTY_SNOOZE_INCIDENT_BY_DURATION - Snooze an incident for a period [Optional]

Key parameters:

• statuses[]: Filter by status ('triggered', 'acknowledged', 'resolved')
• service_ids[]: Filter by service IDs
• urgencies[]: Filter by urgency ('high', 'low')
• title: Incident title (for creation)
• service: Service object with id and type (for creation)
• status: New status for update operations

Pitfalls:

• Incident creation requires a service object with both id and type: 'service_reference'
• Status transitions follow: triggered -> acknowledged -> resolved
• Cannot transition from resolved back to triggered directly
• PAGERDUTY_UPDATE_INCIDENT_BY_ID requires the incident ID as a path parameter
• Snooze duration is in seconds; the incident re-triggers after the snooze period

2. Inspect Incident Alerts and Analytics

When to use: User wants to review alerts within an incident or analyze incident metrics

Tool sequence:

1. PAGERDUTY_GET_ALERTS_BY_INCIDENT_ID - List alerts for an incident [Required]
2. PAGERDUTY_GET_INCIDENT_ALERT_DETAILS - Get details of a specific alert [Optional]
3. PAGERDUTY_FETCH_INCIDENT_ANALYTICS_BY_ID - Get incident analytics/metrics [Optional]

Key parameters:

• incident_id: The incident ID
• alert_id: Specific alert ID within the incident
• statuses[]: Filter alerts by status

Pitfalls:

• An incident can have multiple alerts; each alert has its own status
• Alert IDs are scoped to the incident
• Analytics data includes response times, engagement metrics, and resolution times

3. Manage Services

When to use: User wants to create, update, or list services

Tool sequence:

1. PAGERDUTY_RETRIEVE_LIST_OF_SERVICES - List all services [Required]
2. PAGERDUTY_RETRIEVE_SERVICE_BY_ID - Get service details [Optional]
3. PAGERDUTY_CREATE_NEW_SERVICE - Create a new technical service [Optional]
4. PAGERDUTY_UPDATE_SERVICE_BY_ID - Update service configuration [Optional]
5. PAGERDUTY_CREATE_INTEGRATION_FOR_SERVICE - Add an integration to a service [Optional]
6. PAGERDUTY_CREATE_BUSINESS_SERVICE - Create a business service [Optional]
7. PAGERDUTY_UPDATE_BUSINESS_SERVICE_BY_ID - Update a business service [Optional]

Key parameters:

• name: Service name
• escalation_policy: Escalation policy object with id and type
• alert_creation: Alert creation mode ('create_alerts_and_incidents' or 'create_incidents')
• status: Service status ('active', 'warning', 'critical', 'maintenance', 'disabled')

Pitfalls:

• Creating a service requires an existing escalation policy
• Business services are different from technical services; they represent business-level groupings
• Service integrations define how alerts are created (email, API, events)
• Disabling a service stops all incident creation for that service

4. Manage Schedules and On-Call

When to use: User wants to view or manage on-call schedules and rotations

Tool sequence:

1. PAGERDUTY_GET_SCHEDULES - List all schedules [Required]
2. PAGERDUTY_RETRIEVE_SCHEDULE_BY_ID - Get specific schedule details [Optional]
3. PAGERDUTY_CREATE_NEW_SCHEDULE_LAYER - Create a new schedule [Optional]
4. PAGERDUTY_UPDATE_SCHEDULE_BY_ID - Update an existing schedule [Optional]
5. PAGERDUTY_RETRIEVE_ONCALL_LIST - View who is currently on-call [Optional]
6. PAGERDUTY_CREATE_SCHEDULE_OVERRIDES_CONFIGURATION - Create temporary overrides [Optional]
7. PAGERDUTY_DELETE_SCHEDULE_OVERRIDE_BY_ID - Remove an override [Optional]
8. PAGERDUTY_RETRIEVE_USERS_BY_SCHEDULE_ID - List users in a schedule [Optional]
9. PAGERDUTY_PREVIEW_SCHEDULE_OBJECT - Preview schedule changes before saving [Optional]

Key parameters:

• schedule_id: Schedule identifier
• time_zone: Schedule timezone (e.g., 'America/New_York')
• schedule_layers: Array of rotation layer configurations
• since/until: Date range for on-call queries (ISO 8601)
• override: Override object with user, start, and end times

Pitfalls:

• Schedule layers define rotation order; multiple layers can overlap
• Overrides are temporary and take precedence over the normal schedule
• since and until are required for on-call queries to scope the time range
• Time zones must be valid IANA timezone strings
• Preview before saving complex schedule changes to verify correctness

5. Manage Escalation Policies

When to use: User wants to create or modify escalation policies

Tool sequence:

1. PAGERDUTY_FETCH_ESCALATION_POLICES_LIST - List all escalation policies [Required]
2. PAGERDUTY_GET_ESCALATION_POLICY_BY_ID - Get policy details [Optional]
3. PAGERDUTY_CREATE_ESCALATION_POLICY - Create a new policy [Optional]
4. PAGERDUTY_UPDATE_ESCALATION_POLICY_BY_ID - Update an existing policy [Optional]
5. PAGERDUTY_AUDIT_ESCALATION_POLICY_RECORDS - View audit trail for a policy [Optional]

Key parameters:

• name: Policy name
• escalation_rules: Array of escalation rule objects
• num_loops: Number of times to loop through rules before stopping (0 = no loop)
• escalation_delay_in_minutes: Delay between escalation levels

Pitfalls:

• Each escalation rule requires at least one target (user, schedule, or team)
• escalation_delay_in_minutes defines how long before escalating to the next level
• Setting num_loops to 0 means the policy runs once and stops
• Deleting a policy fails if services still reference it

6. Manage Teams

When to use: User wants to create or manage PagerDuty teams

Tool sequence:

1. PAGERDUTY_CREATE_NEW_TEAM_WITH_DETAILS - Create a new team [Required]

Key parameters:

• name: Team name
• description: Team description

Pitfalls:

• Team names must be unique within the account
• Teams are used to scope services, escalation policies, and schedules

Imported: Prerequisites

• Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
• Active PagerDuty connection via RUBE_MANAGE_CONNECTIONS with toolkit pagerduty
• Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Examples

Example 1: Ask for the upstream workflow directly

Use @pagerduty-automation to handle <task>. Start from the copied upstream workflow, load only the files that change the outcome, and keep provenance visible in the answer.

Explanation: This is the safest starting point when the operator needs the imported workflow, but not the entire repository.

Example 2: Ask for a provenance-grounded review

Review @pagerduty-automation against metadata.json and ORIGIN.md, then explain which copied upstream files you would load first and why.

Explanation: Use this before review or troubleshooting when you need a precise, auditable explanation of origin and file selection.

Example 3: Narrow the copied support files before execution

Use @pagerduty-automation for <task>. Load only the copied references, examples, or scripts that change the outcome, and name the files explicitly before proceeding.

Explanation: This keeps the skill aligned with progressive disclosure instead of loading the whole copied package by default.

Example 4: Build a reviewer packet

Review @pagerduty-automation using the copied upstream files plus provenance, then summarize any gaps before merge.

Explanation: This is useful when the PR is waiting for human review and you want a repeatable audit packet.

Best Practices

Treat the generated public skill as a reviewable packaging layer around the upstream repository. The goal is to keep provenance explicit and load only the copied source material that materially improves execution.

• Keep the imported skill grounded in the upstream repository; do not invent steps that the source material cannot support.
• Prefer the smallest useful set of support files so the workflow stays auditable and fast to review.
• Keep provenance, source commit, and imported file paths visible in notes and PR descriptions.
• Point directly at the copied upstream files that justify the workflow instead of relying on generic review boilerplate.
• Treat generated examples as scaffolding; adapt them to the concrete task before execution.
• Route to a stronger native skill when architecture, debugging, design, or security concerns become dominant.

Troubleshooting

Problem: The operator skipped the imported context and answered too generically

Symptoms: The result ignores the upstream workflow in plugins/antigravity-awesome-skills-claude/skills/pagerduty-automation, fails to mention provenance, or does not use any copied source files at all. Solution: Re-open metadata.json, ORIGIN.md, and the most relevant copied upstream files. Check the external_source block first, then restate the provenance before continuing.

Problem: The imported workflow feels incomplete during review

Symptoms: Reviewers can see the generated SKILL.md, but they cannot quickly tell which references, examples, or scripts matter for the current task. Solution: Point at the exact copied references, examples, scripts, or assets that justify the path you took. If the gap is still real, record it in the PR instead of hiding it.

Problem: The task drifted into a different specialization

Symptoms: The imported skill starts in the right place, but the work turns into debugging, architecture, design, security, or release orchestration that a native skill handles better. Solution: Use the related skills section to hand off deliberately. Keep the imported provenance visible so the next skill inherits the right context instead of starting blind.

Related Skills

• @00-andruia-consultant - Use when the work is better handled by that native specialization after this imported skill establishes context.
• @00-andruia-consultant-v2 - Use when the work is better handled by that native specialization after this imported skill establishes context.
• @10-andruia-skill-smith - Use when the work is better handled by that native specialization after this imported skill establishes context.
• @10-andruia-skill-smith-v2 - Use when the work is better handled by that native specialization after this imported skill establishes context.

Additional Resources

Use this support matrix and the linked files below as the operator packet for this imported skill. They should reflect real copied source material, not generic scaffolding.

Imported Reference Notes

Imported: Quick Reference

Imported: Common Patterns

ID Resolution

Service name -> Service ID:

1. Call PAGERDUTY_RETRIEVE_LIST_OF_SERVICES
2. Find service by name in response
3. Extract id field

Schedule name -> Schedule ID:

1. Call PAGERDUTY_GET_SCHEDULES
2. Find schedule by name in response
3. Extract id field

Incident Lifecycle

1. Incident triggered (via API, integration, or manual creation)
2. On-call user notified per escalation policy
3. User acknowledges -> status: 'acknowledged'
4. User resolves -> status: 'resolved'

Pagination

• PagerDuty uses offset-based pagination
• Check response for more boolean field
• Use offset and limit parameters
• Continue until more is false

Imported: Known Pitfalls

ID Formats:

• All PagerDuty IDs are alphanumeric strings (e.g., 'P1234AB')
• Service references require type: 'service_reference'
• User references require type: 'user_reference'

Status Transitions:

• Incidents: triggered -> acknowledged -> resolved (forward only)
• Services: active, warning, critical, maintenance, disabled

Rate Limits:

• PagerDuty API enforces rate limits per account
• Implement exponential backoff on 429 responses
• Bulk operations should be spaced out

Response Parsing:

• Response data may be nested under data or data.data
• Parse defensively with fallback patterns
• Pagination uses offset/limit/more pattern

Imported: Limitations

• Use this skill only when the task clearly matches the scope described above.
• Do not treat the output as a substitute for environment-specific validation, testing, or expert review.
• Stop and ask for clarification if required inputs, permissions, safety boundaries, or success criteria are missing.