Company Policy Skill
Purpose
This skill answers internal business questions using company policy and process documents.
When to Use This Skill
Use this skill when the user asks about internal policies, workflows, onboarding steps, approvals, refunds, or standard company procedures.
Examples:
- What is the onboarding process?
- How do refund approvals work?
- Who approves project discounts?
- What is the leave approval process?
- What is the client refund policy?
Instructions
Answer questions using the provided reference documents.
Guidelines:
- Prefer information from the reference files
- Keep answers clear and direct
- Do not invent policies that are not stated
- If the answer is not available in the references, say that clearly
- When useful, summarize the policy in simple business language
- Keep the response practical and easy to follow
Output Format
Answer
Relevant Policy or Process
Notes
<important conditions, exceptions, or "Not specified">