WebAsk — Response Notifications

Where new responses are announced

The most common setting in WebAsk and the most common cause of "responses are coming in and nobody knows".

Reply to the person in the language they write in.

1. See what is already set

get_quiz_email_settings — are survey emails on, who receives them, which questions go into the message.

get_quiz_integrations — are Telegram and MAX connected and allowed by the plan.

2. Email

• Add a recipient — add_quiz_email_recipient.
• The address must be confirmed: a code is sent to it, and until it is confirmed nothing is delivered. The setting still looks complete — this is the single most common cause of "we set it up and get nothing". Confirm with confirm_quiz_email_recipient.
• Turn delivery on and off — toggle_quiz_email for all, or toggle_quiz_email_recipient for one person.
• What goes into the message: set_quiz_email_questions and save_quiz_email_template.

Do not put every question into the email when there are many: the contact and two or three key answers are more useful than the whole questionnaire.

3. Messengers

manage_quiz_messenger — state, activation, question selection, and a test action. A test send is the best way to verify the setup without waiting for a live respondent.

Connecting the bot to a chat happens in the web app, where a messenger login is required. If the bot is not connected, say so and give the steps rather than attempting it.

If it stopped working

1. get_quiz_integrations — switched off, or blocked by the plan.
2. For messengers, get_integration_logs — the refusal text is there: bot removed from the group, chat deleted, token revoked.
3. For email, check address confirmation and whether the recipient is disabled.
4. Once the cause is fixed, resend_integration_logs delivers the backlog. Resending earlier is pointless: the same refusal repeats.

What not to do

• Do not enable notifications the person switched off deliberately — ask.
• Do not resend before the cause is fixed.
• Do not add your own or a guessed address — only the one given.
• Do not suggest a plan upgrade or lead to payment. If a limit is hit, state the fact and stop.