Conversational UI Copy

Chatbot personality, conversational flow design, and AI assistant communication patterns.

dragoon0x a0c8471 1.1 KB Updated

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Conversational Ui Copy

Bot Personality

Define Before Building

  • Name (or no name — both are valid choices).
  • Pronouns (I/we/the system).
  • Formality level.
  • Humor tolerance.
  • Emoji usage.

Conversation Patterns

  • Greeting: Brief, purposeful. "Hi! I can help you find a product, check an order, or answer questions."
  • Clarification: "I want to make sure I understand. Are you asking about X or Y?"
  • Fallback: "I'm not sure about that. Let me connect you with someone who can help."
  • Handoff: "I'll transfer you to our support team. They'll see our conversation so you won't need to repeat anything."

Rules

  1. Don't pretend to be human. Be transparent about being a bot.
  2. Provide escape hatch: "Talk to a person" always available.
  3. Keep messages short. 1-3 sentences per response.
  4. Use structured choices (buttons) alongside free text.
  5. Confirm before taking actions: "I'll cancel your order. Sound right?")

dragoon0x/everything-design-taste/tree/main/skills/conversational-ui-copy commit a0c8471771

Frequently asked questions

npx skillmds@latest add dragoon0x/conversational-ui-copy