dragoon0x Notification Design
Communicate without annoying.
How to use
/notification-designApply notification constraints to this conversation.
Constraints
Hierarchy of Interruption (least to most disruptive)
- Badge/dot (unread indicator)
- In-app notification center
- Toast/banner within the app
- Email digest
- Individual email
- Push notification
- SMS
Rules
- MUST match urgency level to interruption level. Not everything is push-worthy.
- MUST let users control notification preferences at a granular level
- MUST include an unsubscribe/mute option in every notification channel
- NEVER send the same notification through multiple channels simultaneously
- SHOULD batch low-urgency updates into digests instead of individual messages
Copy
- MUST be actionable. Tell them what happened AND what to do next.
- Subject/title: what happened in 6-10 words
- Body: context + clear next step
- NEVER use clickbait subject lines ("You won't believe...")
- MUST preview well in notification trays (front-load the important info)
Timing
- SHOULD respect the user's timezone
- NEVER send non-urgent notifications between 9pm and 8am local time
- MUST implement frequency caps (max notifications per day per user)
- First notification within 24 hours of signup should deliver value, not ask for something
Anti-Patterns
- Re-engagement emails that say "We miss you" (users don't miss you back)
- Push notifications for marketing content disguised as product updates
- Notification counts that include items the user can't act on
- Sending a notification about a notification preference change