Support Experience

Help center design, support flow UX, and self-service pattern design.

dragoon0x b216560 769 B Updated

File contents

Support Experience

Help Center

  • Searchable knowledge base (search first, browse second)
  • Categories matching user mental models
  • Most viewed articles prominent
  • Related articles at the end of each article
  • Feedback: "Was this helpful?" on every article
  • Contact support link always visible

Support Flow

  1. Self-service first (search, FAQ)
  2. Contextual help (in-app tooltips, guided tours)
  3. Community (forums, Discord)
  4. Human support (chat, email, phone)

In-App Help

  • ? icon in header or specific to confusing features
  • Contextual: shows help relevant to current page
  • Searchable within the app
  • Links to full documentation

dragoon0x/everything-design-taste/tree/main/skills/support-experience commit b216560dd4

Frequently asked questions

npx skillmds@latest add dragoon0x/support-experience