How do I install the Freshdesk skill?

Run npx skillmds@latest add dvcrn/freshdesk-2 in your terminal (requires Node.js), paste this page's agent-chat prompt into Claude, Cursor, or any MCP-connected agent, or download the SKILL.md file and copy it into your agent's skills directory.

What does the Freshdesk skill do?

Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API It is listed under Integrations & APIs on SkillMD.

Is Freshdesk safe to use?

This skill has not completed SkillMD's automated safety review yet. Independent scanners report: SkillSpector: PASS, Skill Scanner: PASS. Capability flags: executes scripts, makes network calls. SkillMD never runs a skill's scripts for you; review the SKILL.md before installing.

Which AI agents work with Freshdesk?

This skill is tagged as working with Claude Code, Claude.ai, OpenAI Codex. SKILL.md is an open format, so most agents that read a skills directory can load it too.

Is Freshdesk free to use?

Yes. Installing skills from SkillMD is free, and the skill stays under its author's original license.

Who published Freshdesk?

dvcrn (@dvcrn) published this skill. Their other Agent Skills are listed on their SkillMD profile.

Freshdesk by dvcrn — Agent Skill

Name: Freshdesk
Rating: 4.2 (5 reviews)
Author: dvcrn

File contents

🆘 Freshdesk

Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API

Requirements

Variable	Required	Description
`FRESHDESK_API_KEY`	✅	API key
`FRESHDESK_DOMAIN`	✅	Domain (yourcompany.freshdesk.com)

Quick Start

# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value>

# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value>

# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value>

# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value>

# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value>

# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value>

# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value>

# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id <value>

All Commands

Command	Description
`tickets`	List tickets
`ticket-get`	Get ticket
`ticket-create`	Create ticket
`ticket-update`	Update ticket
`ticket-delete`	Delete ticket
`ticket-reply`	Reply to ticket
`ticket-note`	Add note
`conversations`	List conversations
`contacts`	List contacts
`contact-get`	Get contact
`contact-create`	Create contact
`companies`	List companies
`agents`	List agents
`groups`	List groups
`roles`	List roles
`products`	List products
`satisfaction-ratings`	List CSAT
`time-entries`	Ticket time entries

Output Format

All commands output JSON by default. Add --human for readable formatted output.

python3 {{baseDir}}/scripts/freshdesk.py <command> --human

Script Reference

Script	Description
`{{baseDir}}/scripts/freshdesk.py`	Main CLI — all commands in one tool

Credits

Built by M. Abidi | agxntsix.ai YouTube | GitHub Part of the AgxntSix Skill Suite for OpenClaw agents.

📅 Need help setting up OpenClaw for your business? Book a free consultation

---name: freshdesk-2description: Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API--- # 🆘 Freshdesk Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API ## Requirements | Variable | Required | Description | |----------|----------|-------------| | `FRESHDESK_API_KEY` | ✅ | API key | | `FRESHDESK_DOMAIN` | ✅ | Domain (yourcompany.freshdesk.com) | ## Quick Start ```bash # List tickets python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value> # Get ticket python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value> # Create ticket python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value> # Update ticket python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value> # Delete ticket python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value> # Reply to ticket python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value> # Add note python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value> # List conversations python3 {{baseDir}}/scripts/freshdesk.py conversations id <value> ``` ## All Commands | Command | Description | |---------|-------------| | `tickets` | List tickets | | `ticket-get` | Get ticket | | `ticket-create` | Create ticket | | `ticket-update` | Update ticket | | `ticket-delete` | Delete ticket | | `ticket-reply` | Reply to ticket | | `ticket-note` | Add note | | `conversations` | List conversations | | `contacts` | List contacts | | `contact-get` | Get contact | | `contact-create` | Create contact | | `companies` | List companies | | `agents` | List agents | | `groups` | List groups | | `roles` | List roles | | `products` | List products | | `satisfaction-ratings` | List CSAT | | `time-entries` | Ticket time entries | ## Output Format All commands output JSON by default. Add `--human` for readable formatted output. ```bash python3 {{baseDir}}/scripts/freshdesk.py <command> --human ``` ## Script Reference | Script | Description | |--------|-------------| | `{{baseDir}}/scripts/freshdesk.py` | Main CLI — all commands in one tool | ## Credits Built by [M. Abidi](https://www.linkedin.com/in/mohammad-ali-abidi) | [agxntsix.ai](https://www.agxntsix.ai) [YouTube](https://youtube.com/@aiwithabidi) | [GitHub](https://github.com/aiwithabidi) Part of the **AgxntSix Skill Suite** for OpenClaw agents. 📅 **Need help setting up OpenClaw for your business?** [Book a free consultation](https://cal.com/agxntsix/abidi-openclaw)

Frequently asked questions

Freshdesk