Review Analysis

Analyze customer reviews, complaints, and feedback to find patterns, root causes, and action priorities. Use when summarizing reviews for products or services, clustering repeat complaints, extracting product strengths/weaknesses, identifying refund drivers, or turning messy feedback into a concise decision-ready report.

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File contents

Review Analysis

Turn messy feedback into a short decision memo.

Workflow

  1. Define the review set.

    • marketplace reviews
    • app reviews
    • support complaints
    • refund / return notes
  2. Group the feedback.

    • product quality
    • expectation mismatch
    • shipping / service
    • feature gaps
    • trust / claim issues
  3. Identify patterns.

    • frequency
    • severity
    • likely root cause
    • whether the issue belongs to product, content, offer, or operations
  4. Recommend actions.

    • fix now
    • monitor
    • rewrite messaging
    • escalate to product / ops

Output format

Return:

  • top patterns
  • evidence snippets
  • likely root cause
  • severity / urgency
  • recommended actions

Quality bar

  • Separate loud anecdotes from repeat patterns.
  • Keep evidence snippets short and representative.
  • Distinguish product issues from expectation-setting issues.
  • Avoid over-claiming root cause certainty.

Resources

Read references/output-template.md for the standard report layout.

dvcrn/openclaw-skills-marketplace/tree/main/plugins/leooooooow--review-analysis/skills/review-analysis commit 0e0b87fcf8

Frequently asked questions

npx skillmds@latest add dvcrn/review-analysis