Support Queue Operations

Structured triage and handoff for customer support ticket queues.

dvcrn Updated 32 repo stars

File contents

Support Queue Operations

Use when backlog rises and you need repeatable queue cleanup and prioritization.

Inputs to Gather

  • Primary target (service, team, or dataset)
  • Current impact and urgency
  • Assigned owner and deadline

Core Commands

  • support queue --team <team> --priority high
  • support classify --ticket <id> --reason <category>
  • support handoff --ticket <id> --to <owner>
  • workflow checklist --from templates/checklist.md
  • workflow report --from templates/report.md

Operating Notes

  • Prefer explicit owner assignment before action.
  • Keep timeline notes concise and timestamped.
  • Save output artifacts for audit and handoff.
  • This version adds a structured report template for post-task summaries.

Version marker: support-queue-operations 1.2.0

dvcrn/openclaw-skills-marketplace/tree/main/plugins/jiarani--support-queue-operations/skills/support-queue-operations commit 0ca3f7302b

Frequently asked questions

npx skillmds@latest add dvcrn/support-queue-operations