dvcrn Zendesk
Customer support ticket management.
Environment
export ZENDESK_SUBDOMAIN="yourcompany"
export ZENDESK_EMAIL="admin@company.com"
export ZENDESK_API_TOKEN="xxxxxxxxxx"
List Tickets
curl "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/tickets.json" \
-u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN"
Create Ticket
curl -X POST "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/tickets.json" \
-u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN" \
-H "Content-Type: application/json" \
-d '{
"ticket": {
"subject": "Help needed",
"comment": {"body": "I need assistance with..."},
"priority": "normal",
"requester": {"name": "John", "email": "john@example.com"}
}
}'
Update Ticket
curl -X PUT "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/tickets/{id}.json" \
-u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN" \
-H "Content-Type: application/json" \
-d '{"ticket": {"status": "solved", "comment": {"body": "Issue resolved!"}}}'
Search Tickets
curl "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/search.json?query=status:open" \
-u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN"