Fetch Ticket

Ticket Fetcher

Fetch only — no analysis, requirements, or planning. Output is a self-contained .TICKET.md.

Source & access

Identify the tracker from the input (URL host, or id shape) and fetch through the matching MCP server — e.g. Azure DevOps MCP for ADO work items, Atlassian MCP for Jira issues, GitHub MCP / gh for GitHub issues. Use whichever equivalent tools are connected; tool name prefixes vary by config. Resolve once any handle the MCP needs (e.g. Atlassian cloudId, ADO project) and reuse it. If the input is ambiguous, ask the user — don't guess. If no matching MCP is connected: a public ticket may be scraped from its URL as a fallback (you may still suggest installing the matching MCP when it would do the job better); a private one can't — the URL returns a login page, not the ticket — so stop and tell the user to install and authenticate the matching MCP server, then re-run.

Your task

1. Resolve the input. Accept a full ticket URL or a bare id/key; extract the identifier. If the tracker uses a key prefix (e.g. XX-1234), keep it; otherwise use the bare number. If the input is unrecognizable, ask.

2. Fetch the ticket. Get the work item/issue with its full field set, comments inline, and related links/relations expanded. Capture everything the ticket carries — don't pre-filter to a fixed set of fields. Convert whatever rich-text form you get (HTML, ADF, …) to clean Markdown.

3. Pick a slug. Short kebab-case slug, 3–5 words, from the title/summary — greppable, don't overthink it.

4. Decide the output directory. First resolve the project's planning directory (e.g. .agents/plans/) — follow the project's/user's convention for where plans live. Inside it, first match wins:

   1. Re-fetch — the ticket already has a plan directory or flat .TICKET.md: suggest the next <id>-<slug>-v2, -v3, … name beside it (directory or filename alike) — never overwrite; history per re-fetch is kept on purpose.
   2. Existing family — an ancestor (parent/epic, nearest first) has a plan directory (<ancestor-id>-*, hyphen included; confirm via its .TICKET.md that it's really that ancestor's; latest -vN when several), or a group directory's ## Ticket set lists this ticket or a sibling: write flat into it (<dir>/<id>-<slug>.TICKET.md) and update the ## Ticket set sections per multiple-tickets.md.
   3. Otherwise — a new <id>-<slug>/ subdirectory.

   In doubt at any point (no convention defined, unsure a directory is really the family's, …): ask the user. Never guess — better one extra question than a potential mistake.

5. Write the ticket file at <output-dir>/<id>-<slug>.TICKET.md.

6. Download attachments — if the ticket carries attachments, inline images, external linked assets, or design-tool links, read attachments.md first, then download into the output directory; warn on any that fail.

7. Print the result — project-relative paths and the next-step line (see Next step).

Multiple tickets

The input may list several tickets — before picking slugs and directories, read multiple-tickets.md: it governs grouping into shared directories, the ## Ticket set section, and per-ticket launch commands.

Ticket file structure

Must stand on its own: a complete, readable version of the ticket with enough metadata that a fresh session can identify the source without re-fetching.

Header

Plain markdown header with source metadata; omit any line whose value is absent. Include whatever the tracker provides. Example:

# <title / summary>

> **Source** [<id>](<url>)
> **Type** {type}
> **Status** {status}
> **Assignee** {display name or "—"}
> **Reporter / Created by** {display name}
> **Labels / Tags** {joined or "—"}
> **Fetched** {today YYYY-MM-DD}

Body sections

Emit in this order, only if present and non-empty:

1. ## Description
2. ## Acceptance criteria — if the tracker has a dedicated AC field populated
3. ## <Other fields> — one section per other populated field carrying real content (technical notes, custom fields, …), headed by the field's display name. Capture everything the ticket holds.
4. ## Comments — oldest first, each ### <author> — <date> then the body. Best-effort: if comments aren't returned, note it briefly or omit the section.
5. ## Related tickets — see below
6. ## Attachments — see attachments.md
7. ## Design references — see attachments.md

Preserve heading hierarchy, bullet structure, emphasis, and code blocks; map in-field subheadings to ####. Omit empty sections. Quote user-facing strings, code identifiers, file paths, i18n keys, and URLs verbatim — never alter or translate them.

Related tickets

From the response's links/relations (and any remote-link tool), for each unique linked ticket (excluding this one) fetch only title + status + type via a cheap call — not the full body. The main goal is that there is a trace of all related tickets, so they can be fetched later if needed. One bullet each, with the relationship if available:

- [<id>](<url>) — (<type>, <status>) <title>

For non-ticket remote links (e.g. a wiki/Confluence page), emit the title and URL as a plain bullet. If a fetch fails, list the link with (unable to fetch) rather than failing the whole run.

Attachments & design references

The full protocol — numbering, cross-MCP fetching, auth, fallback recipes, integrity checks, and entry templates — lives in attachments.md. Three rules always hold:

1. Attachments include inline images in the description/fields, external linked assets, and design-tool links — not just tracker-hosted files.
2. Download each straight to disk (e.g. curl -fSL <url> -o <file>); never route one as inline base64 through the model — output caps truncate it silently.
3. A file you cannot fetch is still referenced with its source URL and added to the warn list — never block.

Boundaries

• Do not analyze, plan, or explore the codebase for context — this does not exempt files the ticket explicitly links, which you still fetch (see attachments.md).
• Do not modify the ticket in its tracker — fetching is read-only (no comments, transitions, edits, worklogs).
• The only files you create: the .TICKET.md, its attachments, and any linked docs you fetched.

Next step

State clearly when done, using project-relative paths (never absolute): the output directory, the ticket file, and any attachments. If any attachment could not be downloaded, first emit a clear warning listing each missing attachment-<N>.<ext> and its source URL, instructing the user to download it and save it under that exact name so the embeds resolve. Then hand off the next phase as a single copy-pasteable launch command — session name and prompt combined, so one paste starts the session. Use the launch syntax of the agent tool in use (vendor-agnostic — claude below is only the example), naming the session refine-<slug>:

claude --name refine-<slug> "/refine-ticket <output-dir>/<id>-<slug>.TICKET.md"

Then offer the alternative — clearing the current session instead (vendor-agnostic — /clear below is only the example; use the clear command of the agent tool in use):

OR /clear and run:

/refine-ticket <output-dir>/<id>-<slug>.TICKET.md