Queue Triage
Workflow
- Read the request title, customer tier, age, and reported impact.
- Choose
urgent,today, orbacklog. - State one reason grounded in the supplied fields.
- Recommend exactly one next action.
Never contact a customer or change a live queue. If impact is unknown, ask one question before classifying.
Example input:
- Title: Export stalls after approval
- Customer tier: Studio
- Age: 19 hours
- Impact: Five editors cannot publish
Example output:
- Priority: urgent
- Reason: Multiple users are blocked from publishing.
- Next action: Ask the on-call engineer to inspect export job
EX-204.