Register — consultant to a COO, marked by an academic
This report has two audiences at once, and the tension between them is the whole style
problem.
The stated reader is the COO of Dubai International Airport. They want a decision, the
evidence behind it, and the risks. They do not want a literature review.
The actual marker is an operations management academic. They want theory applied
correctly, sources cited, methods justified, and limitations acknowledged.
Both are satisfied by the same thing: analysis that visibly drives a recommendation, with
the reasoning and the sources on show. Neither is satisfied by description.
The core distinction: descriptive vs analytical
| Descriptive (Pass) |
Analytical (Distinction) |
| "Forecasting is important for airport operations." |
"A one-million-passenger forecast error at DXB is roughly 2,700 passengers a day of misallocated immigration and baggage resource — recoverable within a season for staffing, unrecoverable for a terminal commissioned on the same number." |
| "Exponential smoothing was applied with alpha values of 0.2, 0.3 and 0.5." |
"Higher alpha values fit the post-2022 recovery better precisely because they discount the collapse faster — which is a reason to distrust them as a basis for a 2036 capacity decision, not a reason to prefer them." |
| "DWC scored highest in the weighted factor model." |
"DWC leads on land availability and long-run capacity, but its margin rests entirely on a 0.20 weighting for land constraint. At 0.10 the ranking reverses, so the recommendation is really a judgement that physical constraint at Al Garhoud outweighs near-term connectivity." |
| "TQM is a holistic quality approach." |
"DXB's quality exposure is peak-hour variance, not average performance, which points to statistical process control on queue times ahead of a programme-level TQM rollout." |
Every paragraph should either advance an argument or be cut. At 2,500 words there is no room
for a paragraph that only sets up another paragraph.
Paragraph architecture
Build each paragraph on this spine:
- Claim — the point, stated first, in one sentence
- Evidence — the computed figure or the cited source
- Analysis — what it means, why it holds, where it is contestable
- Implication — what the COO should do or conclude
The commonest failure is stopping after step 2. A number with no interpretation is a data
point, not an argument. The second commonest is stopping after step 3 — analysis with no
implication reads as academic exercise rather than consultancy.
Writing to a COO
- Lead with the answer. Each section's first sentence states its conclusion. The
reasoning follows. Do not build to a reveal
- Quantify. "Demand exceeds design capacity by roughly 38 million passengers by 2035"
beats "demand will significantly exceed capacity"
- Name the decision. Recommendations should be actionable: what, by when, and what it
depends on
- Be honest about uncertainty. An executive discounts a report that hides its
assumptions. State the basis, give a range where a range is honest
- No throat-clearing. "This section will discuss…" wastes words the count cannot spare.
Open with substance
Calibrating claims
Match language strength to evidence strength.
| Evidence |
Language |
| Figure given in the brief or a primary release |
"DXB handled 95.2 million passengers in 2025 (Dubai Airports, 2026)." |
| Computed from the provided data |
"The regression implies…", "On this basis the 2035 forecast is…" |
| Multiple independent sources agree |
"The evidence indicates…" |
| Single credible source |
"ICAO (2026) reports…" |
| Your inference |
"This suggests…", "A plausible reading is…" |
| Assumption |
"On the assumption that load factors hold…", "This model assumes…" |
Never write "clearly", "obviously", or "it is well known that" — they assert rather than
evidence. Never present a forecast as a fact. A forecast is a conditional statement, and
the conditions belong in the sentence.
British English
Middlesex is a UK institution. Hold these throughout:
-ise not -ize: organise, analyse, prioritise, emphasise, utilise
-our: behaviour, labour, favourable
-re: centre, metre
- programme (not program, except software), licence (noun) / license (verb),
practice (noun) / practise (verb), enquiry, defence, fulfil, modelling, labelled,
travelled
- Dates: 4 September 2026
- Currency: state the basis — AED or USD — and any conversion rate with its date
- Numbers: "95.2 million" in prose, full precision in tables
The brief itself is written in American English ("analyses", "prioritise" mixed with
"visualize", "Summarize"). Do not copy its spelling. Quote its wording where you quote it,
and write British English everywhere else.
Structural conventions
- Paragraph form for argument. Bullets only for genuine lists — the three operational
recommendations, the location factors, a list of assumptions
- Third person. "This report", "the analysis", "the recommended option" — not "I" or "we".
The consultant framing tempts first person; resist it in the analysis. It is acceptable in
a covering framing sentence if the module permits, but third person is safer
- Present tense for what sources argue; past tense for what was done ("three methods were
applied"); conditional for the projection ("demand would exceed capacity by…")
- Define every acronym at first use: "Dubai World Central – Al Maktoum International
Airport (DWC)", "mean absolute deviation (MAD)"
- Numbered sub-sections (3.1, 3.2.1) — appropriate here and needed for appendix
cross-referencing
Tables and figures
The brief requires visuals developed in MS Excel, and rubric item 8 marks their use.
- Number and caption every one: "Table 3: Forecast accuracy comparison, DXB annual
passengers, 2013–2025" · "Figure 2: Actual and forecast passenger traffic to 2036"
- Refer to each in the text: "Table 3 shows…". A figure nobody refers to is decoration
- State the source under each: "Source: author's calculations from Dubai Airports (2026)"
- Keep summary tables in the main text; full workings go to the appendices
- Table text counts toward the word count in Word — a further reason to keep workings in
appendices
Editing out AI tells
These patterns read as machine-generated to markers and to Turnitin's AI indicator.
Vocabulary to cut: delve, leverage (as a verb), robust, pivotal, crucial, seamless,
underscore, testament, landscape (figurative), realm, tapestry, myriad, plethora, navigate
(figurative), foster, harness, unlock, transformative, game-changing, comprehensive,
holistic, multifaceted, ever-evolving, rapidly evolving, strategic imperative, paramount.
Constructions to cut:
- Rule of three — "efficient, scalable, and sustainable". Real analysis rarely arrives in
perfect triples. Use one precise adjective, or two, and vary
- Negative parallelism — "It is not just X, it is Y". Almost always padding
- Superficial -ing analysis — "…, highlighting the importance of…", "…, reflecting the
growing need for…". These append an unearned conclusion to a fact
- Vague attribution — "experts suggest", "studies show", "it is widely believed". Name the
source or delete the claim
- Promotional register — "stands as a testament to", "plays a vital role in". This is a
report to an operator, not a press release. The temptation is acute when writing about
Dubai — resist it
- Em-dash overuse — one per paragraph at most
- Formulaic openers — "In today's fast-paced aviation industry", "In an era of"
- Hollow closers — "Ultimately, success will depend on a range of factors"
Rhythm: vary sentence length deliberately. Uniform 20-to-25-word sentences are the
strongest AI signal of all. Put a short sentence after a long one.
Section openings that work
Not "This section will analyse the location options", but:
- "Three options can absorb the forecast demand, and only one of them is unconstrained by
land."
- "The choice of forecasting model turns on a single question: whether the 2020–2022
collapse belongs in the fitting window."
- "DXB's design capacity is 115 million passengers. On every basis tested, demand reaches it
before 2036."
Word discipline at 2,500 words
The budget is tight for eight tasks. When over:
- Cut throat-clearing openers
- Cut restatements of what was already said
- Move workings to the appendices
- Cut adjectives
- Cut framework description the reader can infer, keep framework application
- Cut examples that duplicate a point already evidenced
Never cut citations, the analysis sentence, or the recommendation.
Before submission
Read the full draft aloud. Every sentence that is hard to say is hard to read — this catches
more than any checklist.
1---2name: consultancy-register3description: How to write the MGT4897 report so it reads as a professional consultant's report to an airport COO while still meeting academic marking standards — the executive voice, analytical rather than descriptive prose, recommendation structure, claim calibration, British English conventions, table and figure discipline, and the AI-tell patterns that must be edited out. Use when drafting or revising any prose, and as the style authority before submission.4---56# Register — consultant to a COO, marked by an academic78This report has two audiences at once, and the tension between them is the whole style9problem.1011**The stated reader is the COO of Dubai International Airport.** They want a decision, the12evidence behind it, and the risks. They do not want a literature review.1314**The actual marker is an operations management academic.** They want theory applied15correctly, sources cited, methods justified, and limitations acknowledged.1617Both are satisfied by the same thing: **analysis that visibly drives a recommendation, with18the reasoning and the sources on show.** Neither is satisfied by description.1920## The core distinction: descriptive vs analytical2122| Descriptive (Pass) | Analytical (Distinction) |23|---|---|24| "Forecasting is important for airport operations." | "A one-million-passenger forecast error at DXB is roughly 2,700 passengers a day of misallocated immigration and baggage resource — recoverable within a season for staffing, unrecoverable for a terminal commissioned on the same number." |25| "Exponential smoothing was applied with alpha values of 0.2, 0.3 and 0.5." | "Higher alpha values fit the post-2022 recovery better precisely because they discount the collapse faster — which is a reason to distrust them as a basis for a 2036 capacity decision, not a reason to prefer them." |26| "DWC scored highest in the weighted factor model." | "DWC leads on land availability and long-run capacity, but its margin rests entirely on a 0.20 weighting for land constraint. At 0.10 the ranking reverses, so the recommendation is really a judgement that physical constraint at Al Garhoud outweighs near-term connectivity." |27| "TQM is a holistic quality approach." | "DXB's quality exposure is peak-hour variance, not average performance, which points to statistical process control on queue times ahead of a programme-level TQM rollout." |2829Every paragraph should either advance an argument or be cut. At 2,500 words there is no room30for a paragraph that only sets up another paragraph.3132## Paragraph architecture3334Build each paragraph on this spine:35361. **Claim** — the point, stated first, in one sentence372. **Evidence** — the computed figure or the cited source383. **Analysis** — what it means, why it holds, where it is contestable394. **Implication** — what the COO should do or conclude4041The commonest failure is stopping after step 2. A number with no interpretation is a data42point, not an argument. The second commonest is stopping after step 3 — analysis with no43implication reads as academic exercise rather than consultancy.4445## Writing to a COO4647- **Lead with the answer.** Each section's first sentence states its conclusion. The48 reasoning follows. Do not build to a reveal49- **Quantify.** "Demand exceeds design capacity by roughly 38 million passengers by 2035"50 beats "demand will significantly exceed capacity"51- **Name the decision.** Recommendations should be actionable: what, by when, and what it52 depends on53- **Be honest about uncertainty.** An executive discounts a report that hides its54 assumptions. State the basis, give a range where a range is honest55- **No throat-clearing.** "This section will discuss…" wastes words the count cannot spare.56 Open with substance5758## Calibrating claims5960Match language strength to evidence strength.6162| Evidence | Language |63|---|---|64| Figure given in the brief or a primary release | "DXB handled 95.2 million passengers in 2025 (Dubai Airports, 2026)." |65| Computed from the provided data | "The regression implies…", "On this basis the 2035 forecast is…" |66| Multiple independent sources agree | "The evidence indicates…" |67| Single credible source | "ICAO (2026) reports…" |68| Your inference | "This suggests…", "A plausible reading is…" |69| Assumption | "On the assumption that load factors hold…", "This model assumes…" |7071Never write "clearly", "obviously", or "it is well known that" — they assert rather than72evidence. **Never present a forecast as a fact.** A forecast is a conditional statement, and73the conditions belong in the sentence.7475## British English7677Middlesex is a UK institution. Hold these throughout:7879- `-ise` not `-ize`: organise, analyse, prioritise, emphasise, utilise80- `-our`: behaviour, labour, favourable81- `-re`: centre, metre82- programme (not program, except software), licence (noun) / license (verb),83 practice (noun) / practise (verb), enquiry, defence, fulfil, modelling, labelled,84 travelled85- Dates: 4 September 202686- Currency: state the basis — AED or USD — and any conversion rate with its date87- Numbers: "95.2 million" in prose, full precision in tables8889The brief itself is written in American English ("analyses", "prioritise" mixed with90"visualize", "Summarize"). **Do not copy its spelling.** Quote its wording where you quote it,91and write British English everywhere else.9293## Structural conventions9495- **Paragraph form** for argument. Bullets only for genuine lists — the three operational96 recommendations, the location factors, a list of assumptions97- **Third person.** "This report", "the analysis", "the recommended option" — not "I" or "we".98 The consultant framing tempts first person; resist it in the analysis. It is acceptable in99 a covering framing sentence if the module permits, but third person is safer100- Present tense for what sources argue; past tense for what was done ("three methods were101 applied"); conditional for the projection ("demand would exceed capacity by…")102- **Define every acronym at first use**: "Dubai World Central – Al Maktoum International103 Airport (DWC)", "mean absolute deviation (MAD)"104- Numbered sub-sections (3.1, 3.2.1) — appropriate here and needed for appendix105 cross-referencing106107## Tables and figures108109The brief requires visuals **developed in MS Excel**, and rubric item 8 marks their use.110111- **Number and caption every one**: "Table 3: Forecast accuracy comparison, DXB annual112 passengers, 2013–2025" · "Figure 2: Actual and forecast passenger traffic to 2036"113- **Refer to each in the text**: "Table 3 shows…". A figure nobody refers to is decoration114- **State the source** under each: "Source: author's calculations from Dubai Airports (2026)"115- Keep **summary** tables in the main text; full workings go to the appendices116- Table text counts toward the word count in Word — a further reason to keep workings in117 appendices118119## Editing out AI tells120121These patterns read as machine-generated to markers and to Turnitin's AI indicator.122123**Vocabulary to cut:** delve, leverage (as a verb), robust, pivotal, crucial, seamless,124underscore, testament, landscape (figurative), realm, tapestry, myriad, plethora, navigate125(figurative), foster, harness, unlock, transformative, game-changing, comprehensive,126holistic, multifaceted, ever-evolving, rapidly evolving, strategic imperative, paramount.127128**Constructions to cut:**129130- *Rule of three* — "efficient, scalable, and sustainable". Real analysis rarely arrives in131 perfect triples. Use one precise adjective, or two, and vary132- *Negative parallelism* — "It is not just X, it is Y". Almost always padding133- *Superficial -ing analysis* — "…, highlighting the importance of…", "…, reflecting the134 growing need for…". These append an unearned conclusion to a fact135- *Vague attribution* — "experts suggest", "studies show", "it is widely believed". Name the136 source or delete the claim137- *Promotional register* — "stands as a testament to", "plays a vital role in". This is a138 report to an operator, not a press release. The temptation is acute when writing about139 Dubai — resist it140- *Em-dash overuse* — one per paragraph at most141- *Formulaic openers* — "In today's fast-paced aviation industry", "In an era of"142- *Hollow closers* — "Ultimately, success will depend on a range of factors"143144**Rhythm:** vary sentence length deliberately. Uniform 20-to-25-word sentences are the145strongest AI signal of all. Put a short sentence after a long one.146147## Section openings that work148149Not "This section will analyse the location options", but:150151- "Three options can absorb the forecast demand, and only one of them is unconstrained by152 land."153- "The choice of forecasting model turns on a single question: whether the 2020–2022154 collapse belongs in the fitting window."155- "DXB's design capacity is 115 million passengers. On every basis tested, demand reaches it156 before 2036."157158## Word discipline at 2,500 words159160The budget is tight for eight tasks. When over:1611621. Cut throat-clearing openers1632. Cut restatements of what was already said1643. Move workings to the appendices1654. Cut adjectives1665. Cut framework *description* the reader can infer, keep framework *application*1676. Cut examples that duplicate a point already evidenced168169**Never cut citations, the analysis sentence, or the recommendation.**170171## Before submission172173Read the full draft aloud. Every sentence that is hard to say is hard to read — this catches174more than any checklist.175176- [ ] No paragraph stops at evidence without interpretation177- [ ] Every section opens with its conclusion178- [ ] No claim stronger than its source179- [ ] No forecast presented as a fact180- [ ] No banned vocabulary or construction181- [ ] British English throughout, consistently182- [ ] Sentence length genuinely varied183- [ ] Every acronym defined at first use184- [ ] Every table and figure numbered, captioned, sourced, and referred to in the text185- [ ] Recommendations are specific enough to act on