Firetiger Investigate

Firetiger Investigate

A Firetiger investigation is an autonomous AI agent session, not a document you fill in. You give it a problem statement; the investigate agent grounds itself in the affected services and open issues, runs telemetry queries, and reasons toward a root cause. You read and steer that session — you don't hand-edit findings fields.

There are two ways to work an incident: let the investigation agent drive (this skill), or query the data yourself (the firetiger-query skill). Use both — launch an investigation for breadth, drop into direct SQL when you want to dig a specific thread.

Quick Start

Launch an investigation — create on the investigations collection with a clear problem statement:

create with resource: "investigations"
  body: {
    "display_name": "Checkout 5xx spike",
    "description": "Error rate on checkout-service jumped ~4x starting 14:20 UTC; find the cause and blast radius."
  }

The resource ID is the agent session ID. Creating it starts the investigate agent.

Read an existing investigation — you have a Firetiger URL or ID:

resolve_url with url: "https://ui.<org>.firetigerapi.com/investigations/<id>"   # → the resource name
read_agent_messages with session: "agents/investigate/sessions/<id>"            # the agent's reasoning + findings

(There is also a built-in MCP prompt read-investigation that takes a url_or_id and walks this for you.)

The investigation resource

Deliberately thin — it wraps a session; the findings live in the transcript, not in fields:

There is no findings, root_cause, resolution, time_range, or services field — don't try to write them. To progress or redirect the investigation, message its session.

Steering an investigation

# See where it's at (blocks until the agent is WAITING if you pass wait_for_completion)
read_agent_messages with session: "agents/investigate/sessions/<id>"

# Redirect or answer its question
send_agent_message with session: "agents/investigate/sessions/<id>"
  message: "Focus on the payment dependency — compare error rate to the deploy at 14:15 and check DB latency."

send_agent_message waits for the agent to finish its turn by default. A WAITING status means it wants your input.

Diagnosing directly with SQL

When you'd rather drive, use the query tool (full mechanics in firetiger-query). Telemetry lives in per-service Iceberg tables; discover them with SHOW TABLES;. Duration = end_time - start_time; errors = status.code = 2; filter the time column first. Bound results with a LIMIT.

Errors in the window:

SELECT trace_id, name, status.code, status.message, start_time
FROM "opentelemetry/traces/checkout-service"
WHERE status.code = 2
  AND start_time BETWEEN TIMESTAMPTZ '{start}' AND TIMESTAMPTZ '{end}'
ORDER BY start_time DESC
LIMIT 100;

Latency by operation:

SELECT name, COUNT(*) AS count,
       AVG(EXTRACT(EPOCH FROM (end_time - start_time))) * 1e3 AS avg_ms,
       MAX(EXTRACT(EPOCH FROM (end_time - start_time))) * 1e3 AS max_ms
FROM "opentelemetry/traces/checkout-service"
WHERE start_time BETWEEN TIMESTAMPTZ '{start}' AND TIMESTAMPTZ '{end}'
GROUP BY name
ORDER BY avg_ms DESC
LIMIT 100;

Error logs → then pull the trace by ID (x'...' literal):

SELECT time, severity_text, body, trace_id
FROM "opentelemetry/logs/checkout-service"
WHERE time BETWEEN TIMESTAMPTZ '{start}' AND TIMESTAMPTZ '{end}'
  AND severity_number >= 13   -- WARN and above
ORDER BY time DESC
LIMIT 100;

Issues — the durable output of a diagnosis

A Firetiger Issue (a "Known Issue") is the record an agent files when it finds a real, human-worthy problem. Issue IDs are call signs: FT-{number}, resource name issues/FT-{number} (server-generated). Full CRUD is available on the issues collection.

Workflow state (workflow_state): INVESTIGATING → ACTIONABLE → VERIFYING_FIX → CLOSED. New issues start INVESTIGATING. Closing requires a closure.reason, one of: RESOLVED, ACCEPTED_RISK, FALSE_POSITIVE, DUPLICATE, NOT_USEFUL. There is no severity field.

Key gotcha: issues are triaged and enriched by an autonomous Issue Expert agent (the issue's expert_session). Don't hand-edit issue fields to steer triage — send_agent_message to the expert_session and let the expert own workflow_state, details, and closure. Read the issue with get, note its source, services, pull_requests, and observations.

To find or review issues:

list with resource: "issues"                 # filter by workflow_state, service, etc.
get with name: "issues/FT-42"

Common Mistakes

Related

• Query mechanics and full schema: firetiger-query.
• Create a standing agent to investigate on a schedule or trigger: firetiger-create-agent.
• Tie an investigation to a specific deploy: firetiger-monitor-deploy.