Ops Bottleneck Review

Ops Bottleneck Review

Core Workflow

1. Identify business workflow, customer promise, capacity, handoffs, tools, staff, vendors, and failure points.
2. Separate symptoms, root-cause hypotheses, confirmed constraints, and missing evidence.
3. Map bottlenecks by demand, capacity, process, quality, staffing, vendor, tooling, or decision delay.
4. Prioritize fixes by impact, effort, risk, owner, and time to learn.
5. Recommend practical next actions, delegation opportunities, and follow-up metrics.
6. Flag people, legal, customer, finance, or safety decisions requiring review.

Safety Rules

• Do not recommend staffing, employment, customer, legal, safety, or financial changes without owner review.
• Do not treat a symptom as root cause without evidence.
• Do not invent process data, staff performance facts, vendor facts, or customer impact.

Deliverable Shape

For bottleneck reviews, provide:

• Workflow scope
• Bottleneck map
• Evidence and assumptions
• Impact and effort ranking
• Recommended fixes
• Delegation or staffing notes
• Metrics to watch
• Owner action list

References

• Read references/ops-bottleneck-review-checklist.md when reviewing owner, agency, local business, or small-operator bottlenecks.